Click Stores: The Preferred Health and Beauty Retailer Focused on Living and Driving Company Values
Introduction
Click Stores has become the go-to choice for health and beauty enthusiasts, setting itself apart from competitors by adhering to its core company values.
With a strong commitment to customer satisfaction, product excellence, and employee development, Click Stores has established itself as a leader in the industry.
This article delves into the minimum requirements, qualifications, skills, and competencies that are essential for joining the Click Stores team.
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Minimum Requirements
To be considered for a position at Click Stores, applicants must meet the following minimum requirements:
- Qualifications and Experience:
- Essential: Grade 12 (high school diploma or equivalent)
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty/skincare/retail/FMCG (Fast-Moving Consumer Goods) environment, sales, or marketing
Skills, Abilities, and Job Related Knowledge
Click Stores seeks individuals with a diverse range of skills and knowledge to enhance the customer experience. The following attributes are highly valued:
- Understanding and Application of Selling Principles:
- Prospective employees should have a strong grasp of effective selling techniques to maximize customer engagement and sales.
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- Retail/FMCG Background and Merchandising Expertise:
- Familiarity with retail and FMCG environments is advantageous, along with a comprehensive understanding of merchandising and promotional strategies.
- Stock Management Procedures:
- Knowledge of stock management procedures ensures efficient inventory control, minimizing stockouts and wastage.
- Customer Service Excellence:
- Click Stores places great importance on delivering exceptional customer service, and employees must be committed to upholding this standard.
- Beauty and Skincare Product Knowledge:
- Familiarity with beauty and skincare products enables employees to provide informed recommendations to customers.
- Results and Target Driven:
- A results-oriented approach ensures employees are motivated to achieve sales targets and company objectives.
- Strong Customer Orientation:
- Putting the customer first and understanding their needs is vital to build lasting relationships.
- Good Communication Skills:
- Effective communication is essential for engaging with customers, colleagues, and stakeholders.
- Interpersonal Skills:
- The ability to connect with others fosters a positive and collaborative work environment.
- Engaging and Confident:
- Being engaging and confident allows employees to interact with customers in a welcoming and approachable manner.
Competencies
Click Stores values certain competencies that contribute to the overall success of the organization. These competencies include:
- Persuading and Influencing:
- Employees must possess the ability to persuade and influence customers positively.
- Relating and Networking:
- Building rapport with customers and networking with colleagues are key components of the role.
- Delivering Results and Meeting Customer Expectations:
- Meeting customer expectations and achieving sales targets are critical for success.
- Commercial Thinking:
- Understanding the business aspects of the retail industry helps in making informed decisions.
- Following Instructions and Procedures:
- Adherence to company policies and procedures ensures consistent service delivery.
- Working with People:
- Collaborating with others fosters a supportive work environment and contributes to overall success.
- Planning and Organising:
- Effective planning and organization skills lead to smooth operations.
- Coping with Pressures and Setbacks:
- The ability to handle pressure and setbacks is crucial in a fast-paced retail environment.
Contractual Hours
Click Stores typically offers employees contracts ranging from 27 to 40 hours per week, depending on the specific role and store requirements.
Conclusion
Click Stores has earned its reputation as a customer’s first choice health and beauty retailer by upholding its company values and maintaining a focus on exceptional service and product knowledge.
The minimum requirements, qualifications, skills, and competencies described above are essential for those interested in joining the Click Stores team. By attracting individuals who align with their values, Click Stores continues to thrive and deliver top-notch customer experiences.
Applicants who meet the minimum requirements are encouraged to apply, and Click Stores remains dedicated to the principles of Employment Equity, promoting diversity and equal opportunities within the company
