Job Title: Customer Service Consultant – Deposits X12

Company: Hollywoodbets

Location: Umhlanga, KwaZulu-Natal

Employment Type: Permanent

Application Deadline: 17 January 2024

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Job Overview:

Join the Hollywoodbets Purple Team and be part of South Africa’s success story. Hollywoodbets, originating in Durban, has grown into a leading brand across Africa and the United Kingdom. As we expand globally, we invite you to join our team and reach for the stars.

Key Responsibilities:

Address customer inquiries related to deposits and withdrawals.
Credit deposits appropriately and process branch withdrawals upon request.
What Hollywoodbets Offers:

Collaborate with an authentic team striving for success.
Thrive in a dynamic and fast-paced industry.
Grow with development plans and a supportive culture.

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6 months of customer service experience.
Basic financial knowledge.

Accurately allocate deposits using the deposit app.
Address unaccounted transactions daily.
Process branch withdrawal requests, adhering to the prescribed checklist.
Respond to customer queries via calls, live chat, and emails.
Perform confirmation checks to verify customer identity before assisting with queries or branch withdrawals.
Resolve queries promptly, ensuring optimal turnaround time.
Assist in updating client banking details.
Maintain continuous availability on the call system.
Uphold good customer service principles within the team and promote the company brand.

Identify and address root causes of customer and audit queries.
Achieve quality targets and implement interventions for improvement.
Handle any other ad hoc duties as required.

Strong verbal and written communication skills.
Excellent planning, organizational, and time management abilities.
Detail-oriented with a focus on accountability.
Numerical literacy and financial acumen.
Telephone etiquette and commitment to customer service excellence.
Note: Only team members meeting minimum requirements will be considered


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