Job Title: Client Services Consultant
Location:_ Durban, Kwa-Zulu Natal (with occasional travel to Johannesburg)
Reference:_ 134438
Closing Date:_ 28 June 2024
Job Summary:
Nedbank Wealth Cluster is seeking a Client Services Consultant to provide professional and efficient call services, optimize client experience, and maintain relationships.
The successful candidate will have a strong focus on customer service, excellent communication skills, and the ability to work in a fast-paced environment.
Responsibilities:
– Answer calls and respond to client queries
– Meet targets and follow Nedbank processes and values
– Escalate unresolved queries to management
– Generate lead targets and prevent losses
– Contribute to a culture conducive to transformation goals
– Participate in corporate social responsibility initiatives
– Identify opportunities to enhance processes and systems
– Stay up to date with legislation and industry changes
– Embrace the Nedbank vision and demonstrate company values
Requirements:
– Matric/Grade 12/National Senior Certificate
– Call Centre RE Representative qualification (preferred)
– Minimum 1 year experience in an Insurance Contact Centre environment
– Administrative, regulatory, software, and business writing skills
– Banking knowledge and operational knowledge
Behavioural Competencies:
– Building Customer Loyalty
– Communication
– Technical/Professional Knowledge and Skills
– Managing Work
– Adaptability
– Quality Orientation
Contact:
Nedbank Recruiting Team at +27 860 555 566
Note: Preference will be given to applicants from Underrepresented Groups.