Agent: Customer Service Europcar
Reference Number:_ MOT240620-2
Job Description:
Europcar’s Bloemfontein branch has permanent opportunities for an Agent: Customer Service. The successful candidate will provide excellent customer service, assist with pickup and return of rental vehicles, and handle reservations, queries, and other requests.
Job Outputs:
– Handle customer check-out and check-in transactions
– Make, amend, cancel, and monitor reservations
– Provide excellent customer service and assist with queries
– Perform various admin and general office duties
– Ensure security and quality control of vehicles and company property
– Identify and report expired licenses, service due vehicles, and other issues
– Adhere to good housekeeping and cleanliness standards
– Perform other duties as requested
Requirements:
– Minimum 2 years front office/customer service experience
– NQF level 4 (Matric or equivalent)
– Code 8 driver’s license with at least 1 year driving experience
– Computer literate
– Willingness to work overtime/shifts/weekends
Skills and Personal Attributes:
– Excellent communication and interpersonal skills
– Customer focus and initiative
– Excellent telephone and face-to-face customer relations
– Ability to handle pressure and exhibit good time management skills
– High levels of accuracy and attention to detail
– Team player with effective cross-cultural skills
– Committed, professional, and highly resilient
– Energetic, self-motivated, and flexible
– Driven for individual and team goal achievement
– Trustworthy, responsible, and honest
Administrator: Parts | Europcar | Jet Park Depot
Reference Number:_ MOT240620-3
Job Description:
Europcar’s Jet Park Depot has a permanent opportunity for a Parts Administrator. The successful candidate will manage admin duties, source back-order parts, and assist with parts quotes and ordering.
Job Outputs:
– Liaise with OEMs and dealerships
– Assist with parts quotes and ordering
– Follow up on orders and ensure timely delivery
– Release completed orders to destinations
– Resolve queries between panel shops and suppliers
– Perform general administrative duties
Requirements:
– 2 years relevant administration or sales experience
– Matric qualification (Office Admin preferred)
– Computer literacy with high accuracy
– Experience with Kerridge/ADP or Drive Parts
– OEM catalogue interpretation skills
Skills and Personal Attributes:
– Highly proficient administration, task management, and attention to detail
– Excellent communication, organizing, and time management skills
– Ability to work under pressure, negotiate, and resolve conflicts
– Committed, professional, resilient, and flexible
– Self-motivated, trustworthy, and honest
– Ability to work independently and project a professional image
To apply, please follow the instructions provided.