Trainee Learning and Development PEP-1450 – Job Description Overview
The role of a Trainee Learning and Development (L&D) Practitioner at PEP provides an exciting opportunity for individuals who are passionate about developing their skills in training, facilitation, and learning methodologies. Located in the Northern Suburbs of Cape Town, this position offers a dynamic learning experience in a leading retail environment, with a strong focus on store operations, customer service, risk management, and the day-to-day activities in the central office and distribution centres (DCs). As part of the training programme, the incumbent will not only gain exposure to various operational facets of the business but also develop the facilitation skills necessary to contribute to the success of PEP’s learning and development strategies.
Purpose of the Job
The key purpose of the role is to undergo an immersive training programme aimed at equipping the candidate with a deep understanding of various operational areas within PEP. This includes gaining insights into store operations, customer engagement, risk management, as well as the broader workings of the Central Office and Distribution Centres (DCs). The training will focus on building the skills necessary to design, plan, co-facilitate, and eventually independently facilitate workshops and training sessions across the business. These learning interventions are aimed at improving the capabilities of PEP’s employees, known internally as “Dynamos,” in alignment with the company’s objectives and culture.
The role provides an excellent foundation for individuals looking to pursue a career in training and development, particularly within a large, fast-paced retail environment. It also offers a practical learning experience that bridges theory with real-world application.
Key Responsibilities
1. Attending and Observing Workshops
One of the initial responsibilities of the trainee is to attend and observe a range of workshops and learning interventions. This will allow the individual to develop an understanding of the different learning methodologies used within PEP, such as role-playing, simulations, online learning, and other instructional techniques. By observing these sessions, the trainee will learn how to apply these methods effectively to engage and educate participants. This phase of the training will help to build foundational knowledge in facilitation skills and enable the trainee to understand how PEP’s learning interventions contribute to the overall success of the business.
2. Co-facilitating and Facilitating Learning Interventions
As the trainee progresses through the programme, they will gradually take on more responsibility, starting with co-facilitating and eventually facilitating their own learning sessions. These sessions will cover a wide range of topics, from technical skills and product knowledge to customer service and soft skills development. In this capacity, the trainee will gain hands-on experience in designing and delivering effective learning interventions. They will be required to engage with participants, manage group dynamics, and ensure that the learning objectives are met.
3. Collaborating in Planning and Scheduling Learning Interventions
Effective planning and scheduling are crucial components of successful learning and development programmes. The trainee will be involved in the logistical aspects of organising training sessions, including determining the timing, location, and resources required. They will work closely with other members of the L&D team to ensure that learning interventions are aligned with business needs and that the right resources (such as facilitators, materials, and technology) are in place.
4. Observing and Providing Feedback on Learning Outcomes
As part of their training, the incumbent will also observe the outcomes of various learning interventions. This involves assessing how well participants are engaging with the material and whether the learning objectives are being met. The trainee will be encouraged to provide constructive feedback to colleagues and facilitators, contributing to the continuous improvement of PEP’s training offerings.
5. Engaging with Different Operational Areas
The role will involve exposure to different departments within PEP, including store operations, customer service, risk management, and the Central Office. This will allow the trainee to understand the broader context in which training interventions are applied, and how they can be tailored to meet the specific needs of each area. Understanding the operations of PEP will also enable the trainee to contribute more effectively to business goals, as the skills and knowledge gained during the training programme will be directly relevant to the organisation’s needs.
Key Requirements
To be considered for this role, candidates must meet the following criteria:
1. Educational Qualifications
A relevant diploma or degree in training management, social sciences, or a related field is required. This educational background will provide a solid foundation for the trainee to understand adult learning principles, training design, and various learning methodologies. In addition, candidates with previous work experience in training, retail, or human resources will be at an advantage.
2. Technological Proficiency
The ideal candidate should be tech-savvy and eager to explore and utilise different applications, platforms, and digital tools to enhance learning experiences. Familiarity with Google Workspace, including tools like Google Docs, Sheets, and Slides, will be beneficial. Given the growing importance of online learning and digital platforms in today’s workplace, the ability to adapt to new technologies and leverage them for training purposes is an essential skill.
3. Knowledge of Learning Methodologies
Understanding various learning methodologies, such as facilitation, questioning skills, role play, simulations, and online learning, will be advantageous. As a trainee, the individual will be expected to learn how to apply these techniques effectively in different training environments. Additionally, the ability to assess the effectiveness of these methods and suggest improvements will be an important part of the role.
4. Willingness to Travel
The role requires the incumbent to travel extensively, which may include visiting various stores, distribution centres, and offices across the region. Flexibility and a willingness to travel are essential for this position, as training needs may arise in different locations and may require the trainee to facilitate workshops or observations in different settings.
5. Valid Driver’s Licence
A valid driver’s licence is required, as travel between locations will be an integral part of the role. The ability to drive between different branches and offices will allow the trainee to engage with a wide range of employees and observe diverse training needs across different parts of the business.
6. Communication Skills
Both written and verbal communication skills are essential for the role. The trainee will need to effectively communicate with participants, colleagues, and management to ensure that training objectives are understood and met. Strong communication skills will also be necessary for delivering presentations and facilitating workshops in a clear and engaging manner.
7. Numerical Ability and Business Sense
An understanding of basic business principles, including concepts such as profit and loss, costs, and budgeting, will be beneficial. While the primary focus of the role is on learning and development, understanding how training programmes can contribute to the broader financial and operational goals of the business will be an advantage.
8. Facilitation Skills
Facilitation is a key part of the trainee’s responsibilities. Developing the ability to engage participants, manage group dynamics, and ensure that learning objectives are achieved will be a central focus. The role offers significant opportunities for individuals to refine their facilitation skills in both small and large group settings.
9. Research Capabilities
The trainee will be required to conduct research on various training methods, learning interventions, and best practices within the L&D field. This will help the individual to stay up-to-date with industry trends and contribute new ideas to the development of PEP’s training programmes.
10. Inquisitive Nature
A strong sense of curiosity and a desire to learn are critical traits for success in this role. The trainee will need to be proactive in seeking out new learning opportunities, both within and outside of the company, and be willing to take initiative in their own professional development.
Competencies and Skills for Success
The following competencies and personal traits are important for the trainee to succeed in the role:
- Devotion to Quality: Ensuring that training interventions are of the highest quality and aligned with the business needs.
- Presenting and Structuring: The ability to present information clearly and structure sessions to engage participants.
- Planning: Effective planning and organisation to ensure that learning interventions run smoothly and efficiently.
- Listening Skills: Being an active listener is essential for understanding the needs of participants and providing relevant training.
- Motivating: Inspiring and motivating participants to engage with the learning process and achieve their personal and professional goals.
- Assertiveness: Being confident in facilitating sessions and managing group dynamics.
- Willingness to Change: Embracing new ideas and methodologies, and adapting to evolving business needs.
Work Environment and Career Development
This position is based in the Northern Suburbs of Cape Town, a vibrant and growing area that provides access to a range of retail, logistics, and corporate facilities. The role offers a dynamic and fast-paced work environment, where no two days are the same. The learning and development field is constantly evolving, and PEP offers ample opportunities for professional growth and career advancement. For the right candidate, this trainee position could serve as the foundation for a long and successful career in learning and development, with the possibility to move into more senior roles within the organisation over time.
Closing Remarks
The Trainee Learning and Development Practitioner role at PEP offers an exceptional opportunity for individuals looking to build a career in training and development within a leading retail company. By gaining exposure to various business operations, learning methodologies, and facilitation techniques, the trainee will develop a well-rounded skill set that will serve them well in their future career. With the support of a dedicated team and access to a range of resources, the successful candidate will have the chance to grow professionally while contributing to PEP’s mission of enhancing the skills and capabilities of its workforce.
Application Deadline:
The closing date for applications is Wednesday, 13 November 2024. Interested candidates are encouraged to submit their applications before this date to be considered for the role.
This article provides a comprehensive understanding of the role, its requirements, and the skills necessary