Join the Boxer Superstores Team: Shape the Future of Informal Trade as an Internal Sales Agent (Telesales)
Westville, KwaZulu-Natal, South Africa – Are you a driven, customer-centric sales professional with a proven track record in telesales? Do you thrive on connecting with people, building relationships, and making a tangible difference? If so, Boxer Superstores, a retail powerhouse deeply embedded in the fabric of South African communities, invites you to seize an unparalleled opportunity as an Internal Sales Agent (Telesales) at our dynamic head office in Westville, Durban. This isn’t just a job; it’s a chance to be at the forefront of empowering the informal trade sector, a vital economic engine in our nation.
Closing Date: June 9, 2025 – Don’t miss your chance to join a team that values dedication, innovation, and a genuine passion for serving its customers.
A Call to Action for Sales Champions
Boxer Superstores isn’t just about selling groceries; it’s about building bridges, fostering growth, and understanding the unique needs of a diverse customer base. Our new Internal Sales Agent (Telesales) will be a crucial link in this chain, directly contributing to the success and sustainability of independent stores and vendors in rural areas. This role is tailor-made for an individual who is not only a persuasive communicator but also an empathetic listener, capable of identifying opportunities and providing solutions that genuinely benefit our informal trade partners.
Imagine the satisfaction of knowing that your efforts directly contribute to the shelves of a spaza shop being well-stocked, enabling a small business owner to thrive, and ultimately serving the daily needs of countless South Africans. This is the profound impact you can have as part of the Boxer family.
Why Boxer Superstores? More Than Just a Retailer
Boxer Superstores has long been recognized as a formidable force in the South African retail landscape. Our commitment to providing quality products at affordable prices, coupled with a deep understanding of the diverse communities we serve, has cemented our position as a trusted household name. We are a division of Pick n Pay, bringing with us the stability and resources of a major retail group, while maintaining our unique Boxer identity – one that is agile, community-focused, and relentlessly driven to innovate.
Joining Boxer means becoming part of an organization that believes in:
- Community Empowerment: We actively contribute to the economic well-being of the communities we serve, and this role is a direct embodiment of that commitment.
- Growth and Development: We invest in our people, providing opportunities for learning, advancement, and the development of essential sales and relationship-building skills.
- A Dynamic Environment: The retail sector is constantly evolving, and Boxer is at the forefront of adapting and innovating, offering an exciting and fast-paced work environment.
- A Culture of Excellence: We strive for excellence in everything we do, from our product offerings to our customer service, and we seek individuals who share this passion.
- Impactful Work: Every call you make, every relationship you build, and every sale you close will have a direct and measurable impact on the success of informal businesses and the communities they serve.
The Heart of the Role: Your Daily Impact
As an Internal Sales Agent (Telesales), you will be the voice of Boxer Superstores, reaching out to independent stores and vendors in various rural regions across South Africa. Your mission will be clear: to promote and sell a comprehensive basket of groceries, ensuring our informal trade customers have access to the products they need to succeed.
Your key responsibilities will include:
- Strategic Cold Calling: Proactively identify and initiate contact with new and existing independent stores and vendors. This requires a strong sense of initiative, resilience, and the ability to turn a cold lead into a warm relationship.
- Product Promotion and Sales: Articulate the value proposition of Boxer’s extensive range of grocery products. This goes beyond simply listing items; it involves understanding market trends, customer demands, and positioning our products as the ideal solution. You will be a product expert, guiding customers through our offerings.
- Relationship Building and Management: Develop and nurture strong, lasting relationships with clients. This involves active listening to understand their unique business needs, offering tailored solutions, and providing exceptional customer service. You will become a trusted advisor, not just a salesperson.
- Target Achievement: Consistently strive to meet and exceed ambitious sales targets. This role is results-driven, and your success will be directly tied to your ability to drive sales growth and contribute to the overall profitability of the company.
- Accurate Record Keeping: Maintain meticulous records of all sales activities, customer interactions, and relevant data. This ensures seamless operations, effective follow-ups, and data-driven decision-making. Proficiency in Excel is therefore paramount.
What We’re Looking For: Your Profile
To excel in this pivotal role, you’ll need a unique blend of experience, skills, and attributes that align with Boxer’s values and the demands of a high-performing telesales environment.
Minimum Requirements:
- Experience: A minimum of 3 years of dedicated experience in a telesales or sales agent role, specifically within a retail environment. This foundational experience will equip you with the essential techniques and understanding of sales cycles relevant to our industry.
- Education: A Matric certificate (Grade 12 | National Certificate) is the minimum educational requirement. We believe in practical experience and demonstrable skills, but a solid educational foundation is essential.
- Skills:
- Excellent Communication: Your ability to articulate clearly, listen actively, and convey messages effectively over the phone is non-negotiable. You must be able to adapt your communication style to diverse individuals and situations.
- Exceptional Negotiation Skills: You’ll be adept at identifying win-win scenarios, handling objections, and closing deals successfully while maintaining positive customer relationships.
- Strong Sales Acumen: A natural aptitude for sales, understanding sales principles, and the ability to identify and capitalize on opportunities. This includes being able to identify customer needs and pain points and position Boxer’s offerings as the solution.
- Independent Work Ethic: The capacity to work autonomously, manage your time effectively, and prioritize tasks without constant supervision. You will be expected to take ownership of your sales pipeline and results.
- Strong Excel Proficiency: The ability to navigate, analyze, and maintain data in Microsoft Excel is critical for tracking sales, managing customer information, and generating reports.
- Attributes:
- Self-Motivated: An innate drive to succeed, to push boundaries, and to consistently perform at your best. You are intrinsically motivated by achieving targets and making a difference.
- Results-Driven: A clear focus on achieving and exceeding sales targets, with a relentless pursuit of success. You measure your own performance and constantly seek ways to improve.
- Resilient: The ability to bounce back from challenges, handle rejection gracefully, and maintain a positive attitude in the face of obstacles. Telesales requires perseverance.
- Customer-Focused Attitude: A genuine desire to understand and meet customer needs, providing exceptional service that builds trust and loyalty. Your success is intrinsically linked to the success of our customers.
Your Career Journey with Boxer
At Boxer Superstores, we believe in nurturing talent and providing a clear path for professional development. While this role is an excellent opportunity in itself, it also serves as a gateway to further career growth within our Commercial and Marketing division, or even broader opportunities within the Pick n Pay Group. We are committed to fostering a supportive environment where you can refine your skills, expand your knowledge, and take on new challenges.
The Westville Advantage: A Great Place to Work and Live
Located at our head office in Westville, Durban, this position offers the best of both worlds: a professional, dynamic work environment within a vibrant and accessible town. Westville is known for its green spaces, excellent amenities, and convenient access to the wider Durban metropolitan area. You’ll be part of a thriving business hub, surrounded by a supportive team.
Seize the Opportunity: Apply Today!
If you are an ambitious, results-oriented sales professional with a passion for connecting with customers and contributing to the growth of the informal trade sector, then Boxer Superstores wants to hear from you. This is more than just a job; it’s a chance to build a meaningful career with a leading South African retailer.
Reference Number: BOX250526-4
Don’t delay! The closing date for applications is June 9, 2025.
Join Boxer Superstores and become an integral part of a team that is making a real difference, one call, one sale, and one relationship at a time.
Are you ready to embrace this exciting challenge and contribute to the success of Boxer Superstores and countless informal businesses across South Africa