Nedbank Call Agent Entry

Application Deadline: 7 September 2023

Responsibilities:

Follow the daily schedule to meet targets by adhering to the work plan.
Uphold Nedbank’s values, including honesty, integrity, accountability, and respect, when interacting with callers and stakeholders..
Escalate unresolved queries by logging cases on the system for management’s attention.
Aim to answer 90% of calls within 60 seconds, as outlined in Service Level Agreements (SLA).
Achieve monthly lead targets by offering products to clients.
Ensure accurate call logging to prevent business losses.
Contribute to Nedbank’s transformation goals through participation in cultural initiatives.
Support corporate social responsibility projects aligned with business strategies.
Identify and suggest opportunities to improve processes, systems, and policies.
Stay informed about industry changes and legislation affecting the role.
Align with risk standards by regularly reviewing updated manuals.
Embrace Nedbank’s vision and values in interactions with the team and stakeholders.
Enhance personal capabilities through relevant training and feedback from managers.
Maintain knowledge sharing within the team to provide accurate information to stakeholders.
Understand client queries by summarizing key points raised by clients.
Provide consistent feedback to management and the back office, keeping stakeholders informed.
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Minimum Experience Level:

Essential Qualifications – NQF Level:

Preferred Certification:

To apply for the Call Agent vacancy at the entry level, follow the application process outlined by Nedbank