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Planning Roles within Boxer Superstores’ Expanding Supply Chain

In the dynamic and ever-evolving landscape of South Africa’s retail sector, Boxer Superstores stands as a beacon of affordable quality and unwavering commitment to its customer base. As a cornerstone of communities across the nation, Boxer continuously strives for operational excellence, and at the heart of this pursuit lies a robust and agile Supply Chain division. Recognizing the pivotal role of meticulous planning in achieving its ambitious growth objectives, Boxer Superstores is proactively cultivating a talent pool of highly skilled and motivated professionals to fill a spectrum of crucial planning positions within its Supply Chain.

This announcement serves as a pipeline advertisement, an invitation for adept individuals with a passion for optimization, a keen analytical mind, and a drive to contribute to a thriving retail environment to express their interest in future opportunities. While immediate recruitment for these roles may not be underway, Boxer Superstores is strategically building a network of exceptional talent to readily integrate into its expanding team as the need arises. This forward-thinking approach underscores Boxer’s commitment to proactive talent acquisition and its dedication to fostering a high-performing Supply Chain ecosystem.

Why Choose Boxer Superstores as Your Professional Destination?

Boxer Superstores offers more than just a job; it provides a platform for professional growth, a chance to be part of a company with a clear vision, and an opportunity to make a tangible impact on the lives of everyday South Africans. By joining Boxer’s Supply Chain team, you will become an integral part of an organization that values efficiency, innovation, and the dedication of its employees.

A Culture of Growth and Opportunity: At Boxer, we firmly believe in nurturing talent and providing avenues for career advancement. As the company continues its upward trajectory, new and exciting opportunities will emerge, offering ambitious professionals the chance to take on greater responsibilities and shape their career paths within a supportive and challenging environment.

Impactful Contributions: The roles within Boxer’s Supply Chain are not merely administrative; they are critical to the smooth functioning of the entire organization. Your expertise in planning will directly influence the availability of essential goods for our customers, the efficiency of our operations, and ultimately, the success of Boxer Superstores.

A Dynamic and Fast-Paced Environment: The retail sector is characterized by its dynamism and constant evolution. At Boxer, you will be immersed in a fast-paced environment that demands adaptability, problem-solving prowess, and a proactive approach. This stimulating setting provides ample opportunities for learning, development, and the application of your skills in real-world scenarios.

Collaboration and Teamwork: Boxer fosters a culture of collaboration and teamwork. You will be working alongside dedicated professionals from diverse backgrounds, sharing knowledge, and collectively striving towards common goals. This collaborative spirit creates a supportive and enriching work environment.

The Call for Future Planning Pioneers: Identifying the Ideal Candidate

Boxer Superstores is seeking individuals who possess a blend of academic grounding, practical experience, and inherent skills that align with the demands of a dynamic retail supply chain. We are looking for professionals who are not only adept at technical aspects but also possess the soft skills necessary to thrive in a collaborative and results-oriented environment.

Essential Foundations:

  • Educational Attainment: A foundational understanding of supply chain principles is paramount. Candidates should possess a Degree or Diploma in Supply Chain Management or a closely related field. This educational background provides the theoretical framework necessary to excel in planning roles.

  • Practical Experience: To effectively contribute to Boxer’s Supply Chain, a solid track record of relevant experience is highly valued. We are seeking individuals with 2 to 5 years of demonstrable experience in planning, logistics, or broader supply chain functions. This experience equips candidates with the practical insights and problem-solving abilities crucial for success.

  • Technical Proficiency: In today’s data-driven environment, technical skills are indispensable. Candidates must demonstrate strong proficiency in the Microsoft Office Suite, particularly Excel and PowerPoint, for data analysis, reporting, and presentations. Furthermore, familiarity with Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) systems is essential for managing inventory and operational processes. Experience with specialized planning software will be considered a significant advantage.

  • Analytical Acumen and Problem-Solving Prowess: Planning roles inherently require a sharp analytical mind and the ability to dissect complex data to identify trends, anticipate challenges, and develop effective solutions. Advanced analytical and problem-solving skills are therefore critical attributes we seek in potential candidates.

  • Industry Insight: While not always mandatory, prior experience within the Fast-Moving Consumer Goods (FMCG) or retail sector is highly desirable. Familiarity with the unique demands and intricacies of these industries, particularly in areas such as demand planning, stock management, and forecasting, will provide a significant advantage.

Beyond the Basics: Desirable Attributes

In addition to the core requirements, certain personal and professional attributes will further distinguish candidates:

  • Exceptional Communication Skills: The ability to articulate ideas clearly and concisely, both verbally and in writing, is crucial for effective collaboration with diverse teams and stakeholders across the organization. Strong communication skills foster understanding and facilitate seamless execution.

  • An Analytical Mindset with an Eye for Detail: Planners must possess a meticulous approach to their work, with a keen eye for detail to ensure accuracy in forecasts, inventory management, and operational processes. An analytical mindset enables them to identify patterns, draw meaningful insights from data, and drive continuous improvement.

  • A Passion for Process Optimization: A proactive approach to identifying and implementing process improvements is highly valued. Candidates should demonstrate a passion for optimizing workflows, enhancing efficiency, and contributing to a culture of continuous improvement within the Supply Chain.

  • The Ability to Thrive Under Pressure and Meet Key Performance Indicators (KPIs): The retail environment can be demanding, and planners must be able to perform effectively under pressure, manage deadlines, and consistently meet or exceed established KPIs. Resilience and a results-oriented approach are essential.

  • A Proactive and Solution-Focused Attitude: Boxer values individuals who take initiative, anticipate potential challenges, and approach problems with a solution-oriented mindset. A proactive attitude contributes to a more efficient and resilient Supply Chain.

A Glimpse into the Future: Potential Planning Roles within Boxer’s Supply Chain

As Boxer Superstores continues its expansion, various specialized planning roles within the Supply Chain are anticipated to emerge. While the specific responsibilities may vary depending on the particular position, the overarching goal remains the optimization of the flow of goods from suppliers to our valued customers. Here are some examples of the types of planning roles that may become available:

1. Demand Planner:

The Demand Planner plays a crucial role in ensuring that Boxer Superstores has the right products in the right quantities at the right time to meet customer demand. This involves:

  • Collaborating with cross-functional teams, including Merchandising, Marketing, and Sales, to gain insights into upcoming promotions, seasonal trends, and market fluctuations that may impact demand.
  • Developing accurate demand forecasts using statistical models, historical data analysis, and market intelligence.
  • Analyzing market trends and customer behavior to identify potential opportunities and risks related to demand.
  • Ensuring timely inventory management by aligning forecasts with procurement plans and monitoring stock levels to prevent both stockouts and overstocking.
  • Communicating demand forecasts effectively to relevant stakeholders and collaborating on adjustments as needed.

2. Location Planner:

The Location Planner focuses on optimizing the allocation and flow of stock across Boxer’s distribution centers (DCs) and individual retail stores. Key responsibilities may include:

  • Overseeing stock availability at both the DC and store levels to ensure optimal inventory levels and prevent shortages.
  • Optimizing stock flow between the DC and stores, taking into account factors such as demand patterns, storage capacity, and transportation efficiency.
  • Managing supplier coordination to ensure timely and efficient delivery of goods to the DC.
  • Potentially leading and managing a dynamic team responsible for executing location planning strategies.

3. Outbound Planner:

The Outbound Planner plays a vital role in ensuring that stores are adequately stocked, particularly with key promotional items, and that customer orders are fulfilled efficiently. Responsibilities may encompass:

  • Ensuring stores are stocked with key promotional items in the correct quantities to support marketing campaigns and drive sales.
  • Monitoring stock levels at the store level and proactively addressing potential stockouts or imbalances.
  • Managing the order fulfillment process to ensure timely and accurate delivery of goods to stores.
  • Collaborating closely with internal stakeholders such as Logistics and Store Operations, as well as external transportation providers.

4. Inbound Planner:

The Inbound Planner is responsible for coordinating the flow of goods from suppliers into Boxer’s distribution network. Key tasks may include:

  • Coordinating supplier deliveries to ensure timely and efficient receipt of goods at the DC.
  • Maintaining booking schedules for inbound shipments and managing communication with suppliers regarding delivery timelines.
  • Managing the process for handling returns from stores or customers.
  • Ensuring smooth communication and collaboration with suppliers and internal stakeholders such as Procurement and Warehouse Management.

Seize the Opportunity: Express Your Interest in Shaping Boxer’s Future

If you are a highly motivated and skilled planning professional seeking an opportunity to contribute to the success of a leading South African retailer, we encourage you to express your interest in these future roles at Boxer Superstores. This pipeline advertisement is your chance to be considered as our Supply Chain team expands and new planning positions become available.

By submitting your details and expressing your interest, you will be added to our talent pool, and our recruitment team will be in touch should your profile align with future opportunities. This is an exciting chance to join a company with a clear growth strategy, a commitment to its employees, and a significant impact on the South African retail landscape.

Don’t miss the opportunity to embark on a rewarding career trajectory with Boxer Superstores, where your planning expertise will be valued, your contributions will be recognized, and you will play a vital role in our continued success. We eagerly await your expression of interest and the possibility of welcoming you to the Boxer family.

Opportunity to Lead Customer Service at Boxer Superstores in Cape Town

In the dynamic and ever-evolving landscape of South African retail, Boxer Superstores stands as a beacon of growth and reliability, deeply embedded in the communities it serves. With an unwavering commitment to providing quality goods and exceptional service, Boxer continues to expand its footprint, reaching more customers and solidifying its position as a trusted household name. This expansion necessitates a robust and efficient supply chain, the very backbone that ensures shelves are stocked, deliveries are timely, and customer needs are met with precision. At the heart of this intricate network lies the crucial function of customer service, acting as the vital link between the distribution centers and the individual stores that bring Boxer’s promise to life.

Currently, an exciting opportunity has arisen within this dynamic environment. Boxer Superstores is actively seeking a highly motivated and experienced Senior Customer Service Officer to join their dedicated team at the Cape Town Distribution Centre, located in the bustling industrial hub of Airport Industrial. This permanent position within the Supply Chain division, specifically the Distribution Centre department, presents a unique chance for a seasoned professional to make a significant impact on the efficiency and effectiveness of Boxer’s outbound logistics operations. As the primary point of contact and coordinator for delivery planning, the successful candidate will play a pivotal role in ensuring the seamless flow of goods from the distribution center to Boxer’s network of stores across the region.

This is more than just a job; it is an opportunity to become an integral part of a proudly South African company that is making a tangible difference in the lives of its customers and communities. By joining Boxer, you will be contributing to a dynamic and supportive team environment, where your skills and expertise will be valued and where opportunities for growth and development abound. The company offers a competitive salary package, complemented by a range of attractive company benefits, underscoring its commitment to attracting and retaining top talent.

The Core Purpose: Orchestrating Seamless Deliveries

The central objective of the Senior Customer Service Officer role is to meticulously coordinate and provide comprehensive support to the outbound and delivery planning functions of the Cape Town Distribution Centre. This critical function directly impacts the timely, efficient, and well-communicated delivery of stock to Boxer’s various retail locations. The Senior Customer Service Officer will be the linchpin in ensuring that the right products reach the right stores at the right time, thereby contributing directly to customer satisfaction and the overall operational success of Boxer Superstores in the region.

Are You Ready to Drive Excellence in Outbound Logistics?

If you possess a genuine passion for customer service, a keen understanding of logistics operations, and a proven ability to thrive in a fast-paced environment, then this could be the perfect opportunity for you. Boxer Superstores is looking for individuals who are proactive, detail-oriented, and possess excellent communication and problem-solving skills. If you are ready to take on a challenging yet rewarding role where you can directly contribute to the smooth functioning of a major retail operation, then we encourage you to apply today and help Boxer Superstores continue to deliver the difference, one store at a time.

Essential Qualifications and Experience: Building the Foundation for Success

To be considered for this crucial Senior Customer Service Officer position, candidates must meet the following minimum requirements, which form the bedrock of the skills and knowledge necessary to excel in this role:

  • Minimum Education Level: A Grade 12 (Matric) certificate is an absolute essential prerequisite. This foundational educational qualification demonstrates a basic level of literacy, numeracy, and general knowledge, which are crucial for handling the administrative and communication aspects of the role.
  • Advantageous Educational Qualifications: While a Matric certificate is mandatory, candidates holding a 2-year Diploma or a Degree in Logistics, Supply Chain Management, or Retail Management will be viewed favorably. These qualifications provide a more in-depth understanding of the principles and practices underlying logistics and retail operations, equipping individuals with a broader perspective and more specialized knowledge relevant to the role.
  • Relevant Work Experience: A minimum of 3 years of demonstrable experience in a similar customer service or logistics environment is required. This practical experience is invaluable, as it provides candidates with a working understanding of the challenges and intricacies involved in coordinating deliveries, managing communication with various stakeholders, and resolving logistical issues. Experience within the retail or Fast-Moving Consumer Goods (FMCG) sector would be particularly advantageous.
  • Technical Proficiency: Strong working knowledge of Microsoft Excel and Word is essential. These are fundamental tools for data management, analysis, communication, and report generation, all of which are integral to the daily tasks of the Senior Customer Service Officer. The ability to create spreadsheets, analyze data, and produce clear and concise written communication is crucial.
  • Warehouse Management System (WMS) Familiarity: Familiarity with Warehouse Management Systems (WMS) is highly desirable. Understanding how these systems operate, how data is captured and utilized within them, and how they support warehouse and logistics functions will enable the Senior Customer Service Officer to navigate information effectively and contribute to efficient processes.
  • Supply Chain and FMCG Retail Understanding: A solid understanding of the broader supply chain and the specific nuances of FMCG retail operations is critical. This includes knowledge of the flow of goods, inventory management principles, distribution processes, and the pressures and demands of the fast-paced retail environment.
  • Warehouse and Logistics Planning Experience: Prior experience in warehouse and logistics planning will be a significant advantage. This could include involvement in scheduling deliveries, estimating volumes, coordinating transport, and optimizing the flow of goods within a distribution center.
  • Numerical and Analytical Skills: Strong numerical and analytical skills are essential for tasks such as estimating pallet volumes, analyzing delivery schedules, identifying potential issues, and generating reports. The ability to interpret data accurately and draw meaningful conclusions is crucial for effective decision-making.

Key Responsibilities: Driving Efficiency and Communication

The Senior Customer Service Officer will be entrusted with a range of key responsibilities that are vital to the smooth and efficient operation of the outbound logistics function at the Cape Town Distribution Centre. These responsibilities encompass coordination, communication, and problem-solving, all aimed at ensuring timely and accurate deliveries to Boxer stores.

  • Delivery Schedule Coordination:

    • Receiving and Verifying Transporter Schedules: The role involves receiving and meticulously verifying transporter schedules that are generated by the transport management system. This step is crucial to ensure the accuracy and completeness of the delivery information.
    • Cross-checking Accuracy and Communicating ETAs: A key responsibility is to cross-check the accuracy of the schedules against internal records and then proactively communicate the estimated times of arrival (ETAs) to the respective store managers. This advance notification enables stores to plan their staffing and receiving processes effectively.
    • Enabling Store Staff Planning: By providing accurate delivery ETAs, the Senior Customer Service Officer directly facilitates efficient staff planning at the store level, ensuring that adequate personnel are available to receive and process incoming stock.

  • Pallet Estimation & Planning:

    • Retrieving Store Orders via the BOMM System: The role requires the ability to navigate and retrieve store orders through the BOMM (Bill of Materials Management) system. This system contains the detailed information about the products and quantities ordered by each store.
    • Estimating Pallet Volumes per Order: Based on the retrieved order information, the Senior Customer Service Officer will be responsible for accurately estimating the number of pallets required for each store order. This estimation is crucial for efficient loading and transportation planning.
    • Compiling and Sharing Pallet Spreadsheets: Detailed pallet spreadsheets must be compiled, including essential information such as the store name, store code, order number, and the estimated number of pallets. These spreadsheets are then shared with the designated transporters to provide them with the necessary loading and delivery details.
    • Advising on Correct Truck Size: Based on the estimated pallet data for each delivery, the Senior Customer Service Officer will advise on the most appropriate truck size required for efficient and cost-effective transportation.
    • Completing and Sending Collection Documents: For deliveries utilizing outsourced transport, the role includes the responsibility of completing and sending all relevant collection documents to the transport companies, ensuring a smooth handover of goods.

  • Communication & Coordination:

    • Serving as the Liaison: The Senior Customer Service Officer will act as the primary point of contact and liaison between the Boxer stores, regional managers, and the various operational teams within the Distribution Centre. This requires strong interpersonal and communication skills.
    • Updating Stakeholders: Proactive and timely communication is essential. The role involves keeping all relevant stakeholders informed about the status of orders, any special delivery requests, and any potential issues or delays that may arise.
    • Resolving Delivery-Related Queries: The Senior Customer Service Officer will be responsible for efficiently and effectively addressing and resolving any delivery-related queries or concerns raised by stores, regional managers, or transport companies.

  • Transporter Liaison:

    • Direct Communication with Transport Companies: The role requires direct and regular communication with transport companies regarding order details, delivery schedules, and any specific logistical requirements.
    • Confirming Logistics Details: It is crucial to confirm all logistical details with the transport companies prior to dispatch, ensuring clarity and minimizing the potential for errors or misunderstandings.
    • Following Up on Outstanding or Delayed Deliveries: Diligent follow-up on any outstanding or delayed deliveries is essential to ensure that stores receive their stock in a timely manner and that any disruptions are addressed promptly.

  • Order Monitoring & Reporting:

    • Monitoring Daily Order Cut-off Times: The Senior Customer Service Officer must closely monitor daily order cut-off times to ensure that all orders are processed within the required timelines.
    • Highlighting and Reporting Late Orders: Any orders that are submitted after the cut-off time must be promptly highlighted and reported to the relevant regional and Distribution Centre managers, along with the reasons for the delay.
    • Initiating Immediate Planning for Timely Submissions: For stores that meet the submission deadlines, the Senior Customer Service Officer will be expected to begin the planning process immediately to ensure efficient processing and dispatch.

  • JABS Allocation Support:

    • Generating and Merging Store Orders via BOMM: The role may also involve supporting the JABS (presumably a specific allocation or ordering system) process by generating and merging store orders through the BOMM system.
    • Printing and Submitting Orders for Picking: This includes the responsibility of printing the generated orders and submitting them to the warehouse picking teams for processing.

Why Choose Boxer Superstores? The Benefits of Joining a Leading Retailer

Joining Boxer Superstores as a Senior Customer Service Officer offers a multitude of compelling reasons, extending beyond just a job and providing a pathway to a rewarding and fulfilling career within a dynamic and growing organization:

  • Be Part of a Proudly South African Company Making a Real Impact: Boxer Superstores is deeply rooted in South African communities, playing a significant role in providing essential goods and contributing to local economies. By joining Boxer, you become part of a company with a strong sense of national pride and a commitment to making a positive impact on the lives of its customers.
  • Join a Dynamic and Supportive Team: Boxer fosters a collaborative and supportive work environment where teamwork is valued, and employees are encouraged to learn and grow. You will be working alongside dedicated professionals who are passionate about their work and committed to achieving common goals.
  • Competitive Salary with Company Benefits: Boxer Superstores recognizes the importance of attracting and retaining talented individuals and offers a competitive salary package commensurate with experience and qualifications. In addition to the base salary, employees also benefit from a range of company benefits, which may include medical aid, retirement fund contributions, and other perks designed to support their well-being and financial security. 
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  • Opportunity to Grow Within One of the Country’s Top Retailers: As one of South Africa’s leading and fastest-growing retailers, Boxer Superstores offers significant opportunities for career advancement. The company is committed to investing in its employees’ development and provides pathways for individuals to progress within the organization based on their performance and potential. This role as a Senior Customer Service Officer can serve as a stepping stone to more senior roles within the supply chain or other departments within Boxer.

Applying for the Opportunity: Take the Next Step in Your Career

This Senior Customer Service Officer position at Boxer Superstores’ Cape Town Distribution Centre represents an exceptional opportunity for a dedicated and experienced logistics or customer service professional to contribute to the success of a leading South African retailer. If you meet the minimum requirements and are excited by the prospect of playing a vital role in ensuring the smooth flow of goods to Boxer stores, we encourage you to take the next step and apply.

The closing date for applications is 2025/12/21, and the reference number for this position is BOX250407-1. Please ensure that you submit your application before this deadline, quoting the correct reference number to ensure it is directed to the appropriate team.

This is your chance to join a company that values its employees, offers opportunities for growth, and is committed to delivering the difference to its customers and communities. Apply today and become a part of the Boxer Superstores success story in Cape Town!

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