Delivery Administrator at Shoprite

Become a Training Delivery Administrator at Shoprite

In the dynamic and ever-evolving landscape of the retail sector, Shoprite stands as a beacon of opportunity, consistently seeking passionate and dedicated individuals to join its vibrant team. Among the many crucial roles that contribute to the seamless operation and growth of this leading retailer, the position of Training Delivery Administrator holds a significant place. This role serves as the backbone of Shoprite’s commitment to employee development, ensuring that training initiatives are executed efficiently and effectively, empowering its workforce to reach their full potential.

If you possess a keen eye for detail, exceptional organizational skills, and a passion for supporting the growth and development of others, then the opportunity to become a Training Delivery Administrator at Shoprite in Brackenfell, Cape Town, might be the perfect career move for you. This permanent position offers a chance to be an integral part of the People function, contributing directly to the upskilling and empowerment of Shoprite’s valuable employees.  

The Core Purpose: Ensuring Seamless Training Operations

At its heart, the role of the Training Delivery Administrator is to provide comprehensive administrative support to the broader People function, with a specific focus on the delivery of training programs. This involves a multitude of tasks, all geared towards ensuring the accurate, timely, and well-documented execution of training activities. The administrator acts as a central point of contact and a meticulous organizer, ensuring that all the logistical and administrative elements of training delivery are handled with precision.   

This role goes beyond mere clerical duties. It requires a proactive approach to problem-solving, a commitment to accuracy, and the ability to liaise effectively with various stakeholders, both internal and external. The Training Delivery Administrator plays a vital role in maintaining the integrity of training records, facilitating communication, and supporting the overall efficiency of the training delivery team.

Key Responsibilities: A Multifaceted Role

The responsibilities of a Training Delivery Administrator at Shoprite are diverse and contribute to the smooth functioning of the training department. These responsibilities can be broadly categorized as follows:   

1. Employee Centric Delivery:

• Administrative Support: Providing comprehensive administrative support across the relevant People function, adhering strictly to Shoprite’s policies and procedures. This includes managing correspondence, scheduling meetings, and maintaining organized records.   
• Legislative Compliance: Ensuring all administrative tasks are carried out in compliance with relevant labor laws and regulations, maintaining the integrity and legality of all training-related documentation.   
• Issue Escalation: Promptly identifying and escalating any concerns or challenges that may arise, ensuring a smooth workflow and preventing potential disruptions to training schedules.
• Query Resolution: Coordinating the resolution of queries related to the training function, often acting as a point of contact between different parties and ensuring timely and accurate responses.
• Document Management: Compiling, updating, capturing, loading, and processing various training-related documents with meticulous attention to detail.   
• Record Keeping: Maintaining accurate and up-to-date filing systems, both physical and electronic, ensuring that all training records are easily accessible for reference and audit purposes.
• System Utilization: Proficiently using official templates and systems for correspondence, memos, and other administrative tasks, ensuring consistency and efficiency.
• Data Management: Updating and maintaining employee training data within relevant systems, adhering to data standards and ensuring data accuracy.   
• General Office Administration: Performing general office duties as required, contributing to the overall smooth operation of the training department.
• Order Management: Capturing and managing orders for training materials and resources within the relevant systems, ensuring timely availability.  
• Stationery Management: Receiving and distributing stationery within the People function, maintaining adequate stock levels and placing orders when necessary.   
• External Liaison: Communicating with external third parties, such as training providers or vendors, as required by training processes.
• Correspondence Handling: Screening incoming correspondence, prioritizing urgent matters, and addressing them appropriately within the training function.   
• Project Participation: Participating in various projects and ad-hoc activities, such as onboarding new employees and compiling stakeholder lists, contributing to broader organizational initiatives.   
• Workflow Management: Ensuring that tasks are completed according to the required sequence and agreed-upon priorities, optimizing efficiency.
• Third-Party Liaison: Communicating effectively with third-party service providers involved in the training process.
• Invoice Processing: Submitting invoices for payment in a timely and accurate manner.
• Travel and Accommodation: Preparing travel claims for payments and booking accommodation for learners and trainers as required.   

2. People (Self, Team & Organizational):

• Team Collaboration: Actively participating and aligning with the broader People team to deliver effective training solutions and services to the business.   
• Culture Building: Contributing to team activities that foster an innovative, agile, and employee-centric culture where individuals feel supported, empowered, and valued.
• Wellness Promotion: Participating in team initiatives that promote a culture of well-being, ensuring the team’s mental, physical, and emotional support.   
• Open Communication: Contributing to the enablement of a culture of open and transparent communication within the team, fostering a collaborative environment.   

3. Financial, Reporting & BI:

• Data Accuracy: Ensuring the accuracy of data input and relevant reports pertaining to the training function.
• Official Data Sources: Utilizing official data sources to inform administrative outputs and ensure data integrity.   
• Basic Reporting: Assisting with the compilation of basic reports for input into broader People function requirements.   
• Cost Consolidation: Consolidating basic costs or data as required by the training function.

4. Governance & Compliance:

• Labour Relations Compliance: Ensuring all training activities and documentation adhere to relevant labour relations frameworks and legislation.
• Organizational Compliance: Ensuring compliance with organizational and legislative governance frameworks and standards, including Health & Safety requirements and the Protection of Personal Information (POPI) Act.   
• Risk Management: Managing the identification and mitigation of functional team and administrative risks within the training domain.

5. Future-Fit:

• Cross-Functional Integration: Participating in the integration and effective flow of work with other service areas and business units within Shoprite.
• Continuous Improvement: Identifying opportunities for continuous improvement in administrative delivery services related to training.
• Technology Input: Suggesting or sharing ideas related to relevant administrative functional technology requirements where required, contributing to innovation.

Qualifications and Experience: The Ideal Candidate Profile

Shoprite is seeking a detail-oriented and proactive individual with a strong administrative foundation and a genuine interest in the development of people. The following qualifications and experience are essential and beneficial for this role:   

Essential:

• Grade 12 National Senior Certificate.
• A minimum of 1 year of experience in an HR administrative or HR Assistant role, with exposure to various aspects of the HR employee lifecycle, including delivering HR administration, HR support, and Assistant HR service delivery functions, or an equivalent role.
• A minimum of 2 years of experience in an administrative role with exposure to Training Delivery.   

Beneficial/Preferred:

• A Diploma in Administration or an equivalent qualification.
• Experience within the Fast-Moving Consumer Goods (FMCG) or retail sector, or a similar industry.
• Exposure to training delivery or facilitation.
• Previous experience as a Trainer.
• Prior working experience with Learnership or Skills Programs.
• Experience with Sector Education and Training Authority (SETA) processes.
• Knowledge of SAP software.

Knowledge and Skills: The Toolkit for Success

To excel in this role, the ideal candidate will possess a specific set of knowledge and skills, including:

• Strong Administrative Skills: Proven ability to organize, prioritize, and manage administrative tasks efficiently and accurately.   
• Excellent Communication Skills: Both written and verbal communication skills, with the ability to interact professionally with various stakeholders.   
• Attention to Detail: Meticulous attention to detail and a commitment to accuracy in all administrative tasks and record-keeping.
• Organizational Skills: Exceptional organizational and time management skills, with the ability to manage multiple tasks and meet deadlines.   
• Problem-Solving Skills: Ability to identify and resolve administrative issues effectively and proactively.   
• Interpersonal Skills: Strong interpersonal skills and the ability to work collaboratively within a team.
• Computer Literacy: Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.   
• Understanding of HR Processes: A basic understanding of HR principles and processes, particularly those related to training and development.
• Knowledge of Training Delivery: Familiarity with the processes and logistics involved in delivering training programs (beneficial).
• SETA Knowledge (Preferred): Understanding of SETA regulations and processes related to learnerships and skills programs.
• SAP Knowledge (Preferred): Experience working with SAP HR modules.

The Shoprite Advantage: Why Choose This Opportunity?

Joining Shoprite as a Training Delivery Administrator offers more than just a job; it provides a platform for professional growth and the opportunity to contribute to a leading organization that values its employees. Here are some compelling reasons to consider this role:

• Permanent Position: Enjoy the security and stability of a permanent employment contract.
• Career Development: Be part of a company that invests in the development of its employees, offering opportunities for learning and growth within the HR function.   
• Dynamic Environment: Thrive in the fast-paced and dynamic retail environment, where no two days are the same.
• Meaningful Contribution: Play a vital role in empowering Shoprite’s workforce through effective training administration.
• Team Collaboration: Work within a supportive and collaborative People team, contributing to a positive and engaging work culture.
• Location: Be based in the vibrant city of Brackenfell, Cape Town, in the beautiful Western Cape province of South Africa.   
• Reputable Employer: Join a well-established and respected organization with a strong presence in the South African retail market.   

Your Next Step: Seize the Opportunity

If you are a highly organized, detail-oriented individual with a passion for administration and a desire to contribute to the development of others, this Training Delivery Administrator position at Shoprite could be the perfect fit for you. Don’t miss this opportunity to join a leading retailer and make a meaningful impact on its most valuable asset its people.

To apply for this exciting role, please ensure you meet the essential requirements and submit your application before the closing date of 2025/05/22, referencing the job title Training Delivery Administrator and the reference number SHO250422-5. Take the next step in your career journey and become a valuable member of the Shoprite family, where your administrative skills will play a crucial role in unlocking the potential of its workforce. This is more than just a job; it’s an opportunity to contribute to a company that is shaping the future of retail in South Africa.