Job Description: Santam Operations, specifically the Agri Commercial Contact Centre in Bloemfontein, is offering exciting career opportunities for Insurance Consultants. In this role, you will play a crucial part in delivering end-to-end service and support to insurance brokers. Your responsibilities will include, but are not limited to:
Providing telephonic and email support to intermediaries, authorized representatives, and broker services.
Handling general insurance and policy-specific inquiries.
Managing the issuance of new policies, policy maintenance, renewals, and agricultural aspects of policies.
Resolving insurance queries promptly while ensuring compliance requirements are met.
Conducting follow-ups with clients when policies are canceled to understand the reasons and retain policies when possible.
Adjusting premiums in alignment with new asset values.
Setting and managing client expectations regarding request turnaround times.
Adhering to underwriting criteria and regional requirements.
Assisting in profiling clients with the most suitable product and underwriting criteria.
Advising brokers to ensure clients receive the correct cover and product.
Collaborating on solutions for continuous improvement.
Providing support during busy periods or the absence of key resources.
Qualifications and Experience:
60 commercial lines FAIS credits
A relevant insurance-related qualification (e.g., NQF lev 4) is advantageous
Proven work experience in commercial and agricultural policy administration and underwriting within the short-term insurance industry
Minimum of 3 years’ experience in short-term insurance commercial lines and/or Agri assets
Knowledge and Skills:
Excellent verbal and written communication skills
Strong interpersonal skills for effective collaboration with colleagues and external stakeholders/clients
Commitment to quality, compliance, and accreditation standards
Efficient administration skills
Ability to optimize work processes
At the Sanlam Group, we are dedicated to achieving transformation and promoting diversity.
We believe that diversity and inclusivity are vital components of a thriving and sustainable business in South Africa. Our Employment Equity plan and targets will be taken into account during the selection process. Join us in shaping the future of insurance at Santam Operations in Bloemfontein.