Job Title: Receptionist
Location: Pedros, Pinetown, KwaZulu-Natal
Contract Type: Permanent
Posting Date: 14 June 2024
Closing Date: 14 July 2024
Job Details:
Division: Distribution Centre
Experience Level: Entry Level
Industry: Restaurants
Functional Area: Administrative
Job Description:
We are seeking a Receptionist to join our team at Pedros. As a Receptionist, you will be responsible for providing administrative support, managing the reception area, and ensuring efficient communication.
Duties and Responsibilities:
– Greet and welcome visitors, directing them to the appropriate person or department
– Answer, screen, and forward incoming phone calls in a professional manner
– Maintain a tidy and presentable reception area
– Manage and distribute incoming and outgoing mail and packages
– Provide general information to visitors and callers about the distribution center’s operations and services
– Assist the Distribution Center General Manager with daily administrative tasks, including scheduling meetings, managing calendars, and preparing documents
– Maintain and organise office files, records, and databases
– Handle confidential and sensitive information with discretion
– Prepare and edit correspondence, reports, and presentations
– Assist in organising company events, meetings, and training sessions
– Collaborate with various departments to support distribution center operations
– Assist with data entry and processing of orders, invoices, and other documents
– Generate and distribute operational reports as required
Requirements:
– Matric certification
– Tertiary qualification (advantageous)
– Minimum of 2 years of experience as a receptionist, administrative assistant, or in a similar role
– Demonstrated ability to manage administrative tasks and support senior management
– Customer service experience
Note: The job description, duties, and requirements have been rewritten to improve clarity and readability.
Job Title: Customer Care Administrator – Pipeline
Location: Pedros, Newlands East, KwaZulu-Natal
Contract Type: Permanent
Job Details:
Division: Head Office
Business Unit: Commercial
Experience Level: Entry Level
Industry: Restaurants
Functional Area: Customer Service
Job Description:
We are seeking a Customer Care Administrator to join our team at Pedros. As a Customer Care Administrator, you will be responsible for delivering exceptional customer service, focusing on continuous improvement, speed, and proficiency of internal processes, and maintaining accurate information in our internal systems.
Duties and Responsibilities:
– Respond to customer complaints and inquiries via phone and social media
– Post complaints onto the customer care group and follow up until resolved
– Update group reports and respond to social media reviews (Facebook, Google, and Twitter)
– Call customers and filter complaints before they reach stores daily
– Send emails to stores and customers daily
– Deliver mechanisms that support all aspects of the customer’s journey
– Focus on obtaining solutions for queries within time constraints
– Handle a wide range of queries and exceptions from customers, colleagues, and external industry parties
– Ensure all customer communications are of the highest quality
– Continually highlight opportunities for process improvements
Requirements:
– Qualification in Administration
– 1-2 years of working experience
– Experience in social media (advantageous)
– Computer literacy
– Excellent customer service skills
– Excellent command and use of English (written and verbal)
– Attention to detail
– Ability to navigate through various systems simultaneously
– Good attendance and performance skills
– Organizational skills with good time management
– Ability to work independently and in a team
– Proactive approach, problem-solving, and learning new skills
– Ability to prioritize effectively
– Excellent communication skills (verbal and written)
– Strong data entry skills and attention to detail
– Reliable and timeous
Job Title: Call Centre Agent
Location: Pedros, Newlands East, KwaZulu-Natal
Contract Type: Contract
Job Details:
Division: Head Office
Business Unit: Commercial
Experience Level: Entry Level
Industry: Restaurants
Functional Area: Customer Service
Job Description:
We are seeking a Call Centre Agent to join our team at Pedros.
As a Call Centre Agent, you will be responsible for managing incoming calls from customers, answering inquiries, and providing information about our restaurant, menu, services, and policies.
Your primary goal will be to accurately take down and submit orders to our stores.
Duties and Responsibilities:
– Develop a thorough understanding of our menu and offerings
– Assist customers by providing detailed menu descriptions and making recommendations
– Take orders over the phone for delivery and collection
– Accurately record customer choices, special instructions, and coordinate with our stores
– Assist customers with modifying existing orders and making special requests
– Upsell and cross-sell menu items, beverages, and services to enhance the customer experience and increase sales revenue
Requirements:
– Matric certification
– Computer literacy and good phone etiquette
– Excellent written and verbal skills
– Experience in inbound calls and call centre environment or similar role
Note: The job description, duties, and requirements have been rewritten to improve clarity and readability.