Call Centre Agent Job Vacancy
Location:_ Johannesburg
Time Type:_ Full-time
Job Requisition ID:_ R15309
Job Description:
– Handle incoming and outgoing customer calls, emails, and queries
– Meet customer needs and business objectives
– Contribute to cost containment and build stakeholder relationships
– Provide exceptional service and innovate to improve customer experience
– Be flexible and adapt to changing circumstances
– Collaborate with team and contribute to innovation process
– Plan and complete activities to meet time and quality standards
– Adhere to schedules, maintain documentation, and escalate problems
– Comply with governance and compliance standards
– Contribute to client service delivery culture
– Resolve customer dissatisfaction and deliver exceptional service
– Plan and schedule activities to improve service
– Respond to customer queries and follow up with customers
– Assist branch consultants with eBucks queries
Job Details:
– Application Closing Date: 27/06/24
To apply, please follow the instructions provided.
Administrator Job Vacancy
Location: Johannesburg
Time Type:* Full-time
Job Requisition ID:* R15560
Job Description:
– Provide efficient administration support to ensure smooth functional area operations
– Manage costs within approved budget to achieve cost efficiencies
– Cultivate objective working relationships with stakeholders, including end-users, SMEs, project managers, and senior staff
– Resolve customer queries efficiently and deliver exceptional service
– Monitor changes in laws, regulations, and industry practices, drafting and implementing appropriate interventions
– Comply with governance and legislative requirements
– Set up and maintain filing systems and administrative processes
– Provide accurate management information and support team development
Job Details:
– Employment Equity plan applies
– The Bank supports recruitment and advancement of individuals with disabilities
– Candidates can disclose disability information voluntarily, which will be kept confidential
To apply, please follow the instructions provided.