Job Title: Customer Service Agent (ORT)_
Location: O.R Tambo International Airport, Kempton Park, Gauteng
Type: Passenger Services
Rate: Market related
Employer: Safair Operations (FlySafair)
Job Ref: JHB000918
Responsible for:
– Assisting passengers with ticket sales, bookings, and flight changes
– Explaining rules, terms, and conditions
– Handling confidential information
– Addressing customer complaints
– Providing professional customer service
Requirements:
– Grade 12 or equivalent
– Airport and ticket sales experience
– Willingness to work flexible hours and shifts
– Good computer skills (MS Office)
– Excellent customer service skills
– Conflict resolution skills
Personal Attributes:
– Punctual
– Patient and assertive
– Trustworthy and professional
– Immaculate timekeeping
– Ability to work under pressure
– Customer-focused
Application Guideline:
– No external email applications accepted
– If no feedback within two weeks, consider application unsuccessful
– FlySafair reserves the right to appoint based on operational requirements
Preference:
– Members of under-represented designated groups
Contact:
– Nomsa Qobose
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