Job Title: Call Centre Agent
Location: Johannesburg
Type: Full time
Job Requisition ID: R17269
Job Description:
We are seeking a Call Centre Agent to provide customer service telephonically or via other media, ensuring that customer queries are attended to and resolved in a timely manner.
Key Responsibilities:
– Provide accurate product information to existing clients
– Drive growth and profitability while managing costs
– Deliver exceptional customer service and resolve queries efficiently
– Maintain expert knowledge of specific products and services
– Ensure professional communication with clients and meet investigation deadlines
– Provide efficient administration services and comply with governance requirements
Ideal Candidate:
– Personal Lines knowledge/experience (at least 2 years)
– Completed RE and/or FAIS qualification
– Minimum Qualification: Grade 12
– Good Telephone and Email etiquette
What We Offer:
– Opportunities to network and collaborate
– Challenging working environment
– Opportunities to innovate
Requirements:
Adaptable and curious
Analyze complex data sets
Thrive in a collaborative environment
Application Closing Date: 18/07/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis.