Job Title: Receptionist
Location: Cape Town
Time Type: Full-time
Job Requisition ID: R17104
Job Description:
We are seeking a highly skilled and experienced Receptionist to join our team at FNB. As the first point of contact for visitors and customers, you will be responsible for providing exceptional service and ensuring a positive experience for all.
Responsibilities:
– Attend to visitors and deal with inquiries on the phone and in person
– Manage costs and expenses within approved budget to achieve cost efficiencies
– Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
– Ensure efficiency in terms of answering the telephone, directing calls, and ensuring calls are directed to the correct individuals
– Ensure all communications with clients are professional, resulting in compliments
– Resolve all customer queries efficiently and within agreed timelines
– Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
– Comply with governance in terms of legislative and audit requirements
– Serve as first point of contact to FNB visitors, determine their needs, and direct them accordingly
– Manage own development to increase own competencies
Requirements:
– Minimum Qualification – Matric and Relevant qualification
– Experience – 3 to 5 years experience in a similar environment
We offer:
– Opportunities to network and collaborate
– Challenging working opportunities to innovate
Ideal Candidate:
– Curious and courageous – driven by a desire to learn and brave enough to take on new challenges
– Obsessed with mastery – constantly pushing yourself to improve and become good at what you do
If you are interested in this exciting opportunity, please apply now. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.