Quality Inspector – Security Alarms at Fidelity Services Group
Location: Gqeberha/Port Elizabeth, Eastern Cape
Position Type: Permanent
Posted Date: 28 August 2024
Closing Date: 06 September 2024
Company Overview:
Fidelity Services Group (FSG) stands as a prominent name in the security and investigations industry, recognized for its commitment to excellence and innovation. With a broad spectrum of services ranging from security solutions to investigations, FSG is dedicated to ensuring safety and security for its clients. The company is renowned for its adherence to global fair practices and business ethics, constantly focusing on the development of its human capital as a fundamental element of its success.
Role Overview:
The position of Quality Inspector in the Security Alarms division at Fidelity ADT is a crucial role designed to ensure the quality and effectiveness of alarm installations. This entry-level position is integral to maintaining the high standards that Fidelity ADT upholds. The Quality Inspector will be responsible for inspecting both dealer and in-house alarm installations, ensuring they meet the company’s rigorous standards.
Key Responsibilities:
- Inspection Scheduling and Execution:
- Schedule and conduct inspections of alarm installations at client locations.
- Capture and document inspection results meticulously.
- Complete a minimum of eight inspections daily and ensure all related documentation is accurate and filed properly.
- Reporting and Documentation:
- Generate detailed inspection reports based on the findings from each inspection.
- Collect and document photographic evidence of any inspection failures.
- Report the status of inspections to management, providing insights into common failure reasons and contributing to strategies aimed at minimizing such failures.
- Communication and Coordination:
- Liaise with dealer and in-house management regarding the results of inspections.
- Assist in analyzing trends and reporting findings to improve overall service quality.
- Address any client problems or complaints promptly and effectively.
- Compliance and Standards:
- Follow all relevant Standing Operating Procedures (SOPs) and ensure adherence to the company’s disciplinary code.
- Uphold high standards of service and compliance with the Occupational Health and Safety Act.
- Maintain a clean and tidy vehicle at all times, reflecting the company’s professional image.
- Training and Development:
- Attend all required meetings and training sessions to stay updated on industry standards and company policies.
- Ensure the FADT Vision and Mission are consistently upheld in all aspects of the role.
Required Qualifications and Experience:
- Educational Background:
- A Grade 12 qualification is mandatory.
- Technical Experience:
- Previous experience with alarm systems is essential, with a proven track record in this field.
- PSIRA Registration at Grade C level is required.
- Skills and Attributes:
- Proficiency in Microsoft Office and Listener software.
- Valid driver’s license is essential.
- Sober habits and a presentable appearance are crucial.
- Strong communication skills are necessary for effective interaction with clients and management.
Personal Attributes:
- Attention to Detail:
- The role requires a meticulous approach to inspecting and documenting alarm installations.
- Problem-Solving Skills:
- Ability to identify issues during inspections and contribute to solutions that enhance service quality.
- Professionalism:
- Demonstrating a high standard of professionalism and adhering to the company’s code of conduct.
- Adaptability:
- Willingness to travel to various branches as required and adapt to changing circumstances.
Application Process:
Candidates interested in the Quality Inspector position are encouraged to submit their applications before the closing date of 06 September 2024. The selection process will be merit-based, with preference given to existing employees. Historically Disadvantaged Candidates and Black Female Candidates are particularly encouraged to apply in line with the company’s transformation policy.
Equal Opportunity:
Fidelity Services Group supports fair practices and business ethics, emphasizing the continuous development of its human resources. While the selection process aims to be inclusive, all candidates are evaluated based on their qualifications and suitability for the role.
Note: If you do not hear from Fidelity Services Group within 10 working days of the closing date, please consider your application unsuccessful.
For more information about this vacancy or to apply, please visit the Fidelity Services Group career portal or contact the HR department directly.
This role represents an opportunity to contribute to the high standards of Fidelity ADT while advancing your career in the security industry. The Quality Inspector position is ideal for individuals who are detail-oriented, proactive, and committed to maintaining excellence in alarm installations.