Permanent Part-Time Sales Assistant – Old Khaki – Mall of the North
Company: Cape Union Mart International
Location: Polokwane, Limpopo
Position Type: Permanent (Part-Time)
Posted: 14 October 2024
Closing Date: 17 October 2024
Overview of the Role
The role of a Permanent Part-Time Sales Assistant at Old Khaki, located in the Mall of the North, offers an exciting opportunity for individuals with a passion for retail and customer service. This role is designed for those who are enthusiastic, driven, and eager to help customers find the perfect products while maintaining a high standard of store presentation and stock management. As part of the Cape Union Mart International family, this position provides a fantastic entry-level opportunity for anyone looking to develop a career in retail, particularly in a dynamic and fast-paced environment.
Old Khaki, a well-known brand in the South African retail landscape, specializes in stylish, comfortable clothing, and accessories with a focus on outdoor lifestyle products. The Sales Assistant role is integral to supporting this brand’s values by not only meeting customer expectations but exceeding them.
Duties and Responsibilities
As a Permanent Part-Time Sales Assistant, your core responsibilities will revolve around delivering exceptional customer service while assisting with various in-store operations. Here’s a breakdown of your key duties:
1. Customer Selling Techniques
A significant part of the role will involve actively engaging with customers to understand their needs, provide product recommendations, and encourage purchases. By utilizing customer selling techniques, you will be responsible for driving sales and fostering positive relationships with customers. It is essential that you approach each interaction with enthusiasm and a positive attitude, ensuring that the customers feel valued and their shopping experience is enjoyable.
The ability to communicate effectively, listen attentively to customer preferences, and provide solutions will be key in this aspect of the role. Your goal is to not only meet the customer’s expectations but to exceed them, making them return customers and brand advocates.
2. Stock Loss Controls
Preventing stock loss is crucial in the retail environment. As a Sales Assistant, you will need to adhere strictly to the stock loss controls and procedures in place. This involves ensuring that products are not only correctly priced and shelved but also monitoring the security of the store, managing inventory, and preventing theft.
You will play an important role in maintaining the security and integrity of the store’s merchandise. This responsibility will require attention to detail and adherence to policies regarding stock management, stock rotation, and security.
3. Meeting Sales Targets
Another essential aspect of the role will be to consistently meet and exceed individual sales targets. Whether it’s through up-selling, cross-selling, or encouraging add-on purchases, your performance will be measured against pre-established sales goals. You will be expected to drive turnover and help boost the store’s overall performance.
Maximizing sales can also be done by identifying opportunities for growth, such as highlighting promotions, encouraging customers to purchase additional items, or creating special offers. You will also need to monitor the store’s inventory and ensure that the right products are always available for sale.
4. Visual Merchandising and Store Presentation
You will be responsible for ensuring the store maintains a high standard of visual merchandising. The visual appeal of the store plays a crucial role in driving sales, and it will be your responsibility to ensure products are displayed in an aesthetically pleasing and organized manner that entices customers to shop.
Maintaining the store’s cleanliness, organizing products according to current displays, and setting up promotional areas will all contribute to the store’s overall look and feel. Additionally, attention to housekeeping standards will ensure a safe and welcoming environment for both customers and staff.
5. Creating an Inspiring Environment
Creating an environment that is both engaging and inspiring for customers is another vital part of your role. By being knowledgeable about the brand and its products, you will help create a shopping atmosphere that encourages customers to return. You will also engage with your team to ensure the store operates smoothly, creating a cohesive and dynamic work environment.
By maintaining a positive and energetic attitude, you will foster an environment where both customers and team members feel motivated and inspired. This is key in creating long-lasting customer relationships and supporting the store’s goals.
Behavioural Requirements
To succeed as a Permanent Part-Time Sales Assistant, you will need to exhibit certain behavioural traits that align with the company’s core values. These include:
1. Honesty and Integrity
Handling cash, processing transactions, and dealing with financial matters requires a high level of honesty and integrity. You will need to demonstrate trustworthiness in every aspect of your job, from customer transactions to stock management.
2. Building and Maintaining Relationships
Building strong relationships with customers and team members is essential in retail. Whether it’s with customers, who will rely on your advice and assistance, or with colleagues, who will depend on your support and collaboration, relationship-building skills are crucial for success.
3. Adaptability and Innovation
The retail industry is ever-changing, and the ability to adapt to new trends, sales strategies, and customer demands is necessary. Innovation will be important in creating new ways to approach sales and customer service. You must be flexible in your approach and able to think on your feet.
4. Ownership
Taking ownership of your work and responsibilities is key in achieving individual and team goals. This means being proactive, taking initiative, and managing your tasks independently. Whether it’s ensuring the store’s presentation is up to standard or solving customer issues, being accountable is essential.
5. Change Management
The ability to manage and embrace change is essential. Retail environments often evolve, whether it’s through new product lines, changes in store layout, or promotional campaigns. You must be comfortable with change and contribute to its positive implementation.
Minimum Requirements
To apply for this role, candidates must meet the following criteria:
- Retail Experience: At least 6 months of retail experience is required, ideally in a customer-facing role.
- Education: A Matric certificate or equivalent is necessary. Additional qualifications or training in retail sales will be an advantage.
- Criminal Record: A clear criminal record is mandatory as the position involves handling financial