Shop Assistant / Cashier – Clicks Mbazwana Crossing (New Store)
Job Listing Reference: click_019036
Status: Online
Application Deadline: 27 January 2025
Position Overview
Industry: Wholesale & Retail Trade
Job Category: FMCG, Retail, Wholesale, and Supply Chain
Location: Jonzini
Contract Type: Permanent
Employment Equity: Yes
About Clicks Group
Clicks Group is a leader in the retail industry, committed to offering top-quality products and excellent customer service. With a mission to be the customer’s first choice for health and beauty products, the company continuously strives to enhance customer experiences and foster positive interactions.
Introduction
The primary focus of this role is to provide outstanding service by efficiently handling point-of-sale (POS) operations and engaging in merchandising activities. The successful candidate will contribute to creating a memorable shopping experience for customers while supporting the company’s vision of becoming a leading health and beauty retailer.
Key Responsibilities
1. Point-of-Sale Operations
- Accurately execute all POS tasks promptly.
- Ensure precise scanning of merchandise and collection of payments for purchases.
- Process Clicks ClubCard rewards effectively during transactions.
2. Cash Handling
- Adhere to secure cash-handling protocols at all times to minimize risk.
3. ClubCard Promotions
- Actively promote the Clicks ClubCard to customers.
- Register new ClubCard members to meet participation goals.
4. Sales Promotions
- Inform customers about ongoing promotions and discounts to drive sales.
- Help customers feel valued and satisfied with their purchases.
5. Customer Service
- Serve as a brand ambassador by delivering professional, friendly, and efficient service.
- Ensure customer queries and concerns are addressed effectively.
6. Merchandising and Housekeeping
- Execute merchandising activities as per store guidelines and visual merchandising standards.
- Maintain cleanliness and organization within the store to enhance the shopping environment.
7. Knowledge and Awareness
- Stay informed about product ranges, promotions, and events.
- Provide customers with accurate information regarding products and offers.
Required Knowledge and Skills
Knowledge
- Proficiency in basic mathematics.
- Understanding retail/FMCG environments, including merchandising and promotions.
- Familiarity with stock management and inventory practices.
- Commitment to customer service excellence.
Skills
- Strong organizational and planning abilities.
- Effective problem-solving capabilities.
- High levels of customer orientation.
- Proficient communication skills, both verbal and written.
- Basic computer literacy.
- Strong numerical ability.
Core Competencies
Essential Competencies
- Relating well with customers and team members.
- Following instructions and adhering to procedures.
- Consistently achieving results and meeting customer expectations.
Desirable Competencies
- Building positive relationships with others.
- Persuading and influencing customers effectively.
- Efficient planning and organization skills.
- Managing pressure and setbacks with resilience.
Qualifications and Experience
Experience
- Preferable: Experience in customer-facing roles within a retail or FMCG setting.
Education
- Mandatory: Completion of Grade 12.
- Preferred: Achieving a minimum of 50% in both Mathematics and English at Grade 12 level.
Join the Clicks Team
As part of the Clicks family, you’ll work in an environment that values teamwork, customer satisfaction, and continuous learning. Your role as a Shop Assistant/Cashier will make a meaningful impact on the customer experience and contribute to the company’s success.
Don’t miss this opportunity to grow your career with one of the leading names in the retail industry.
Apply by: 27 January 2025