Are you looking for a permanent job in customer service? Do you have a Grade 12 certificate, good communication skills, and the ability to assist customers over the phone? If so, this Call Centre Agent opportunity at Pedros may be worth considering.
Pedros is inviting suitable candidates to apply for the position of Call Centre Agent at its Head Office in Newlands East, KwaZulu-Natal. This opportunity is listed as a permanent position and is classified as an entry-level role, making it worth exploring for applicants who meet the requirements and have relevant customer service or call centre experience.
The successful candidates will play an important role in helping customers place orders, answering questions about the restaurant’s menu, handling special requests, and ensuring that orders are communicated accurately to the appropriate stores.
If you enjoy speaking to people, solving customer problems, and working in a restaurant customer service environment, read the details below to learn more about the position and its requirements.
Job Details
Company: Pedros
Job Title: Call Centre Agent
Division: Head Office
Business Unit: Strategy
Location: Newlands East, KwaZulu-Natal
Industry: Restaurants
Job Category: Customer Service
Experience Level: Entry Level
Employment Type: Permanent
Date Posted: 27 October 2026
Closing Date: 27 November 2026
About the Call Centre Agent Position
Pedros is looking for customer-focused individuals who can represent the restaurant professionally when communicating with customers over the telephone.
Call Centre Agents serve as an important link between customers and the restaurant’s stores. They help customers understand available menu items, place orders for collection or delivery, make changes to existing orders, and obtain information about the restaurant’s services and policies.
The role requires attention to detail, patience, good listening skills, and the ability to communicate clearly. Agents must ensure that customer orders are captured correctly and that any special instructions are passed on to the relevant store.
Because customers rely on the call centre for a smooth ordering experience, successful applicants should be able to remain professional when dealing with questions, requests, and complaints.
Duties and Responsibilities
Applicants should understand the main responsibilities associated with this position before submitting an application.
1. Assisting Customers With Menu Enquiries
Call Centre Agents must develop a good understanding of the Pedros menu and the products available to customers. They will help callers understand menu items, provide accurate descriptions, and make suitable recommendations when customers need assistance choosing their meals.
Agents should be prepared to answer questions about the restaurant’s offerings and provide clear information to help customers make informed decisions.
2. Taking Orders Over the Phone
One of the main responsibilities will be receiving and capturing customer orders for delivery and collection.
Agents must listen carefully to customers, record their meal selections, confirm quantities, and capture any special instructions. Accuracy is essential because incorrect orders can lead to customer dissatisfaction and delays.
Once an order has been captured, the agent must ensure that it is communicated to the correct store for processing.
3. Managing Changes to Existing Orders
Customers may sometimes need to change an order after placing it. These changes could include modifying their selections, correcting order details, or making special requests.
Call Centre Agents must assist customers professionally and communicate approved changes to the relevant store as required.
Good organisational skills and attention to detail will be important when handling these requests.
4. Upselling and Cross-Selling
The position also involves identifying opportunities to recommend additional menu items, beverages, or other available products.
For example, an agent may suggest an additional item that complements the customer’s meal. Recommendations should be relevant, helpful, and communicated politely without making customers feel pressured.
These activities help improve the customer experience while supporting the restaurant’s sales objectives.
5. Providing Information About Restaurant Services
Agents must be able to answer customer questions about the restaurant’s menu, services, ordering procedures, and applicable policies.
They should provide information clearly and professionally while following the company’s procedures. When a question cannot be resolved immediately, the agent should follow the appropriate process to obtain assistance.
6. Maintaining Professional Telephone Etiquette
Since much of the work involves telephone communication, agents must speak politely, listen attentively, and maintain a professional attitude throughout customer interactions.
They should be able to understand customer needs, communicate instructions clearly, and remain calm when handling difficult conversations.
7. Supporting Customer Satisfaction
Every interaction should contribute to a positive experience for the customer. Agents must aim to make ordering convenient by ensuring that information is accurate, requests are handled appropriately, and orders are sent to the correct store.
Providing friendly and reliable service will be an important part of performing well in this role.
Minimum Requirements
According to the vacancy information provided, applicants must meet the following requirements:
1. Grade 12 / Matric certificate
Applicants must have completed Matric or Grade 12. Ensure that your qualification details are correctly reflected in your application.
2. Computer literacy
Candidates must be computer literate and comfortable using computer systems to capture information, record orders, and perform customer service duties.
3. Good telephone etiquette
Applicants must know how to communicate professionally over the telephone. A friendly tone, patience, active listening, and clear communication are important.
4. Good written and verbal communication skills
Candidates must be able to communicate effectively when speaking to customers and when recording or sharing order information.
5. Experience in handling inbound calls
Applicants should have experience receiving incoming calls and assisting customers with their enquiries or requests.
6. Call centre or similar experience
Experience working in a call centre environment or a similar customer service position is required according to the listed requirements. Candidates should highlight any relevant experience in their CV.
Although the vacancy is classified as entry-level, applicants should pay close attention to the stated experience requirements and ensure that their applications accurately reflect their background.
Who Should Apply?
This opportunity may suit individuals who have completed Matric and have experience in customer service, telephone support, order taking, or call centre operations.
Candidates who enjoy helping people, communicating clearly, and working in a fast-paced environment may find the role suitable for their skills.
Before applying, make sure you can meet the position’s requirements and are prepared to work according to the company’s operational needs.
Documents to Prepare
Applicants should prepare a professional application before using the official recruitment channel.
Consider having the following documents ready:
- An updated CV containing your contact details, qualifications, skills, and relevant work experience.
- A copy of your Matric certificate or other accepted proof of your Grade 12 qualification.
- Copies of relevant certificates, where applicable.
- Contact details for professional references, if available and appropriate.
The vacancy information supplied does not specify a complete list of mandatory supporting documents. Check the official application page for the exact documents requested before submitting your application.
How to Apply for the Pedros Call Centre Agent Vacancy
Interested candidates should apply through the official recruitment link associated with the vacancy.
Application steps:
- Open the official Pedros careers website or the recruitment page where this vacancy is advertised.
- Search for the position titled Call Centre Agent in Newlands East, KwaZulu-Natal.
- Read the complete job advertisement carefully to confirm the requirements and application instructions.
- Prepare an updated CV that highlights your Matric qualification, computer literacy, telephone etiquette, communication skills, and relevant inbound call or call centre experience.
- Complete the online application form, if provided, and upload the requested supporting documents.
- Review your details to ensure that your contact information and qualifications are correct.
- Submit your application before the closing date and keep a copy of any confirmation you receive.
Important: The application URL was not included in the vacancy details supplied for this article. Use Pedros’ official careers page or the original vacancy advertisement to locate the correct application portal. Do not submit personal documents to unofficial sources claiming to represent the company.
Closing Date
The advertised closing date for the Pedros Call Centre Agent vacancy is 27 November 2026.
Applicants are encouraged to prepare their documents and submit their applications before the deadline. Do not wait until the last day, as recruitment platforms may experience delays or applications may require additional information.
Tips for a Strong Application
To improve the quality of your application, consider the following suggestions:
- Highlight relevant experience: Explain any previous work involving incoming calls, customer enquiries, order taking, or telephone support.
- Show your communication skills: Your CV should demonstrate that you can communicate clearly and professionally.
- Include computer skills: Mention any relevant computer systems or software you have used in previous positions.
- Emphasise accuracy: Give examples of work that required careful data capturing, recordkeeping, or handling customer information.
- Keep your CV professional: Use clear headings, correct spelling, and up-to-date contact details.
- Be honest: Only include qualifications, skills, and work experience that you genuinely possess.
- Prepare for an interview: Be ready to explain how you would handle an unhappy customer, correct an order mistake, or recommend additional menu items politely.
Final Thoughts
The Pedros Call Centre Agent vacancy offers a permanent employment opportunity for suitable candidates interested in customer service and restaurant operations. Based at the company’s Head Office in Newlands East, KwaZulu-Natal, the position involves answering incoming calls, helping customers place orders, managing order changes, sharing menu information, and supporting sales through relevant recommendations.
Applicants must have Matric, computer literacy, good written and verbal communication skills, professional telephone etiquette, and the stated inbound call or call centre experience.
If you meet the requirements and are interested in joining the Pedros team, review the full vacancy advertisement and follow the official application instructions.
Position: Call Centre Agent
Location: Newlands East, KwaZulu-Natal
Employment Type: Permanent
Closing Date: 27 November 2026
Share this opportunity with friends, family members, or job seekers who may qualify and be interested in applying.