FlySafair Customer Service Agent Vacancy 2026 – Apply for Temporary Employment
Are you looking for an opportunity to work in the aviation industry? FlySafair is inviting suitably qualified and experienced candidates to apply for a Temporary Customer Service Agent position in its Passenger Services Department.
This opportunity is ideal for individuals who have Grade 12, previous airport experience and ticket sales experience. If you enjoy assisting customers, communicating with passengers and working in a busy airport environment, this position could be a good opportunity to grow your career in the airline industry.
FlySafair is one of South Africa’s recognised low-cost airlines, providing passenger air travel services to customers travelling to different destinations. The airline relies on professional customer service employees to ensure passengers receive the necessary assistance before and during their travel experience.
The successful candidates will be responsible for assisting passengers with ticket sales, flight bookings, reservation changes and general travel enquiries. Applicants must be prepared to work flexible shifts, including weekends and public holidays, depending on operational requirements.
JOB DETAILS
Company: FlySafair
Position: Customer Service Agent
Job Reference: Temp – Ticket Sales
Department: Passenger Services
Job Type: Temporary
Salary: Market Related
Industry: Aviation / Airline Services
Closing Date: Not specified in the supplied vacancy information.
ABOUT THE POSITION
FlySafair is looking for a customer-focused individual who can provide professional assistance to passengers and help ensure that daily passenger service operations run smoothly.
The Customer Service Agent will report directly to the Duty Station Supervisor and will play an important role in helping passengers with their travel arrangements.
Working in this position requires someone who can communicate effectively, handle customer enquiries professionally and remain calm when dealing with difficult situations.
The successful applicant must understand the importance of good customer service and be able to assist passengers in a friendly, respectful and efficient manner.
KEY RESPONSIBILITIES AND DUTIES
The appointed Customer Service Agent will be expected to perform various duties within the Passenger Services Department.
Responsibilities may include:
- Assisting passengers with flight bookings and ticket sales.
- Helping customers with flight changes and reservation enquiries.
- Providing accurate information about airline services and travel arrangements.
- Responding to passenger questions and resolving customer complaints.
- Assisting passengers who require additional information or support.
- Maintaining professional communication with customers.
- Handling telephone enquiries and providing appropriate assistance.
- Ensuring that customers receive friendly and efficient service.
- Following company procedures and operational requirements.
- Supporting the Duty Station Supervisor with passenger service activities when required.
MINIMUM REQUIREMENTS
Interested applicants must ensure that they meet the minimum requirements before submitting their applications.
The following qualifications and experience are required:
- Grade 12 (Matric) or an equivalent qualification.
- Previous airport experience.
- Previous ticket sales experience.
- Good computer skills.
- Knowledge of Microsoft Word, Excel and Outlook.
- Excellent written and verbal English communication skills.
- Good telephone etiquette.
- A strong understanding of customer service.
- Good conflict resolution skills.
- Ability to communicate professionally with passengers.
- Willingness to work flexible shifts, weekends and public holidays.
Candidates with the required airport and ticket sales experience are encouraged to apply.
SKILLS AND PERSONAL ATTRIBUTES
FlySafair is looking for candidates who can work professionally in a busy customer service environment.
The ideal applicant should demonstrate:
- Excellent communication skills.
- Strong customer service abilities.
- Good problem-solving skills.
- Professional behaviour and a positive attitude.
- Ability to work under pressure.
- Attention to detail.
- Good interpersonal skills.
- Ability to handle customer complaints.
- Confidence when dealing with different types of customers.
- Ability to work independently and as part of a team.
WORKING HOURS AND SHIFT REQUIREMENTS
Applicants must understand that working in the airline industry requires flexibility.
The successful candidate must be available to work different shifts according to operational requirements. This may include weekends, public holidays and other flexible working hours.
Candidates who are unable to work flexible shifts should carefully consider this requirement before applying.
SALARY AND EMPLOYMENT BENEFITS
The salary for this temporary Customer Service Agent position is market related.
The exact remuneration package and employment conditions will be communicated to successful candidates during the recruitment process.
Since this is a temporary employment opportunity, applicants should take note of the contract type before submitting their applications.
WHO SHOULD APPLY?
This opportunity is suitable for candidates who have completed Grade 12 and have previous experience working at an airport, particularly in ticket sales or passenger services.
If you have experience assisting customers with flight bookings, selling tickets, handling travel enquiries and resolving customer complaints, you may have the relevant background for this position.
Candidates who are passionate about customer service and interested in working for an airline are encouraged to consider this opportunity.
HOW TO APPLY
Interested candidates should apply through the official FlySafair recruitment platform or the application link provided in the original vacancy advertisement.
Before submitting your application, make sure that your CV is updated and clearly highlights your previous airport experience, ticket sales experience, computer skills and customer service abilities.
Applicants should also ensure that all information provided is correct and that their qualifications and work experience are accurately reflected.
Important: The application link and closing date were not included in the vacancy information supplied. Always verify the vacancy and application details through FlySafair’s official recruitment channels before submitting personal information.
IMPORTANT NOTICE TO JOB SEEKERS
Applicants are encouraged to apply only if they meet the stated minimum requirements, especially the Grade 12 qualification and previous airport and ticket sales experience.
Be careful of individuals who request money in exchange for employment opportunities. Always use official recruitment channels when applying for vacancies.
FINAL WORD
The FlySafair Customer Service Agent Temporary Vacancy 2026 presents an opportunity for suitably experienced individuals who want to work in the aviation and airline customer service industry.
If you have Matric, airport experience, ticket sales experience and the ability to provide excellent customer service, this opportunity may be worth considering.
Prepare your updated CV, highlight your relevant experience and submit your application through the official recruitment platform.
Good luck to everyone applying for the FlySafair Customer Service Agent Vacancy 2026!