Job objectives

• Provide customer service to walk in customers and generate sales • Continuous training and support with product information • Solve inquiries from doctors, hospitals, pharmacies, surgical and other customers regarding surgical and ethical inventory • Quotes by phone and electronic processing • Daily contact with surgical department for back orders, inventory orders and all other order related functions • Implement a strategic follow-up accounting system to ensure correct and updated data • Interact with other departments to generate sales • Ensure potential sales are secured • Assist with weekly follow-up up promotional and excess inventory • Assisting with good and professional feedback on unidentified products • Perform other related functions from time to time
Essential • Qualification grade 12 • Bachelor of Nursing
Previous experience in a similar role and or industry
Knowledge and skills
Essential • Knowledge of pharmaceutical products will be beneficial • Bilingual, preferably fluent in English and African • MS Office • Attention to detail • Excellent time management skills Feedback from applicant Shoprite strives to provide feedback to all candidates where possible. However, if you don’t hear from one of our recruiters within 30 days, accept that your application was unsuccessful

Purpose of the task Helping the surgical salesperson with admin-related functions Key performance areas: 1. Customer service 2. Customer inquiries 3. Quotations 4. Orders 5. Generate sales 6. Weekly follow-up

Full job description
Grade 12 / Matric certificate
Tertiary qualification in sales and / or marketing would be beneficial
Minimum 3-5 years of experience in a comparable position, preferably in a similar environment
Excellent business English – both oral and written
Proficiency in MS Office
A valid driver’s license is required
Proven statistical and analytical skills
Good interpersonal skills and ability to communicate effectively
Availability to work longer hours according to operational requirements

Complete weekly call cycles at relevant stores (PnP, Shoprite, Spar etc.)
Grow and maintain a customer / customer database.
Solve customer questions
Receive and process orders
Facilitate the creation of an ordering process
Achieve monthly sales targets
Maintaining and improving customer relationships
Attend meetings when needed at designated locations
Submit reports regularly
Attend trade shows
Assisting in corporate marketing event

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