Nedbank Client Services Administrator: Supporting Business Success

Location: Johannesburg, South Africa Date:  Reference: Requisition 128387

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Nedbank, a trusted name in the financial industry, is seeking a Client Services Administrator to join their dynamic team in Johannesburg.

This role, classified under Administration, Operations, and Facilities, is a pivotal position in ensuring the bank’s seamless operations and exceptional customer service.

If you are an individual with a knack for administrative excellence and a commitment to achieving business goals, read on to learn more about this exciting opportunity.

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Job Purpose: The primary goal of this role is to provide high-quality and accurate business administrative support services to both internal and external stakeholders. By doing so, you will contribute significantly to Nedbank’s ability to meet its business objectives.

Key Responsibilities:

1. Stakeholder Support: Act on stakeholder requests by accurately capturing and processing administration requests using the relevant system.
2. Vendor Payments: Facilitate vendor invoice payments by capturing and processing data in the system, ensuring accuracy and timeliness.
3. Reconciliations: Perform reconciliations, comparing supplier invoices and general ledger accounts with supporting documents and Management Information Systems (MIS).
4. Sales Support: Contribute to revenue growth by assisting in driving submitted sales to completion.
5. Cost Allocation: Compile a catalogue of services, allocating costs per product, and monitor the transfer pricing system to recover costs.
6. Cost Optimization: Drive value for services rendered by using product MIS for vendor engagement meetings, focusing on cost reduction.
7. Financial Monitoring: Analyze departmental financial performance by comparing actuals to budget variances.
8. Budgeting: Assist in efficient budget compilation by applying statistical growth information to financial expenditure requirements.
9. Risk Management: Minimize financial and reputational risk by ensuring the accuracy of processing activities.
10. Operational Efficiency: Minimize operational costs by avoiding unnecessary expenditures.
11. Reporting: Provide feedback to stakeholders through relevant reports and MIS, ensuring timely responses within Service Level Agreements (SLAs).
12. Process Oversight: Follow through on relevant tasks, monitor process flow, and verify completion.
13. Data Verification: Verify and authenticate reports, data, and transactions by extracting, generating, and checking reports from the system.
14. Compliance: Verify client information on systems in accordance with Nedbank policies and FICA rules.
15. Documentation: Prepare trustee meeting packs and month-end packs for management and maintain and update administration files and legal documents.
16. Anomaly Resolution: Escalate anomalies by emailing the Team Manager when cases or call records are not found or if there is a mismatch of accounts.
17. Continuous Learning: Stay informed about legislation and industry changes affecting your role.
18. Alignment with Nedbank Values: Understand and embrace the Nedbank vision and values in your interactions with the team and stakeholders.
19. Personal Growth: Improve your personal capability by identifying training courses and career progression opportunities.
20. Knowledge Sharing: Ensure information is correctly provided to stakeholders by sharing knowledge with your team.
21. CSR Support: Participate in corporate social responsibility initiatives to achieve key business strategies.
22. Process Improvement: Identify and recommend opportunities to enhance processes, systems, and policies.

People Specification:

• Essential Qualifications: Matric / Grade 12 / National Senior Certificate
• Preferred Qualification: Diploma in Financial Management / Diploma in Business Administration
• Essential Certifications: None specified
• Preferred Certifications: None specified
• Minimum Experience Level: Role-specific

Technical / Professional Knowledge:

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk, and controls

Behavioural Competencies:

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

If you are ready to embark on a rewarding career with Nedbank and have the qualifications and skills outlined above, we invite you to apply today. Join us in delivering excellence in client services and contributing to the continued success of Nedbank.

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Contact Information: Nedbank Recruiting Team: +27 860 555 566

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