Seasonal Work from Home Opportunity with Amazon Customer Service in 2023!
Are you ready to embark on an exciting work-from-home journey? Join Amazon’s Customer Service team for a rewarding seasonal experience like no other.
At Amazon, we’re on a mission to be Earth’s most customer-centric company, and our Customer Service team plays a crucial role in achieving that mission. Here’s everything you need to know about this incredible opportunity:
Role: Fixed Term – Work from Home Customer Service Associate (Seasonal/Contract)
Job Type: Seasonal – 3 Months Contract
Pay Rate: R 67.35 per hour
Location: Work from the comfort of your home in South Africa (Western Province, Gauteng, KwaZulu Natal, Eastern Cape, Free State, Mpumalanga, Limpopo, Northern Cape, and North West)
What to Expect as a Customer Service Associate: As an Amazon Customer Service Associate, your primary goal is to provide exceptional support to our North American and UK customers. You’ll be their first point of contact, addressing inquiries via phone, chat, and email.
From order and product questions to payment issues and website guidance, you’ll assist customers using a variety of tools, ensuring effective communication and solutions.
Flexible Work Hours: This role offers flexibility with variable working hours, including overnight, day, and late shifts. Your workweek will consist of a minimum of 40 hours, distributed across shifts such as 4×10 hours or 5×8 hours.
You’ll receive your schedule at least two weeks in advance, with possible shifts changes every couple of weeks. Be prepared to work on national holidays, with compensation provided.
Details about your exact schedule will be shared closer to your start date.
Minimum age of 18
Right to work in South Africa
Completed an NQF Level 4 qualification or Grade 12 (or higher) with a minimum of 50%
Strong English communication skills (both written and oral)
Proficiency in using a computer
Availability for varying shifts throughout the week, including weekends and overtime
A quiet, distraction-free workspace with a dedicated desk and chair
Technical requirements: Minimum 20Mbps download and upload speed (ADSL/LTE/WIFI/AirFiber)
1+ years’ experience in an inbound Customer Service role (BPO or contact center experience preferred)
Alternatively, 1+ years’ experience in high-end retail Customer Service
Hardworking, articulate, and detail-oriented
Customer-focused and friendly in every interaction
Quick learner who embraces change
Comfortable multitasking in a high-energy environment
Benefits You’ll Enjoy: When you join our team, you’ll receive comprehensive training and a complete equipment package. Additionally, we offer several benefits, including an internet allowance and Amazon employee discounts. You’ll have ongoing opportunities to learn and develop your skills.
Ready to Apply? Click the link below to kickstart your application process. Please allow around 3 hours to complete the full application, including assessments that evaluate your suitability for the role. For the best experience, we recommend using a laptop or desktop computer (the assessment is not compatible with mobile devices). You can save your application progress between stages, but it’s advisable to complete it in one sitting, if possible.
If your application is successful, we’ll be in touch with you regarding the next steps. At Amazon, we’re committed to diversity and equal opportunities. We value your skills and experience, and we believe in recruiting based on merit.
Privacy and Data Protection: Protecting your privacy and data security is a top priority for Amazon. You can learn more about how we collect, use, and transfer personal data by consulting our Privacy Notice.
Rest assured that Amazon handles your personal data in accordance with the law and doesn’t share it with third parties without your consent, except when required by law. Your data will be stored in Amazon’s electronic database in the USA or one of its affiliates.
For comprehensive information on how Amazon processes your personal data, please visit our website.
Don’t miss out on this amazing opportunity to join the Amazon family and be part of our customer-centric mission. Apply now and embark on a rewarding journey with us