Receptionist Positions Available at Netcare Primary Care Division
Role Overview:
Join Netcare as a Receptionist, representing our brand by delivering excellent person-centered health and care services.
Uphold our values of care, truth, participation, compassion, and dignity while ensuring quality customer service. Responsibilities include administrative tasks, managing the switchboard, handling billing functions, and promoting a tidy reception area.
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Key Responsibilities:
- Maintain accuracy in patient files and billing systems.
- Ensure a neat and organized reception area.
- Handle admission and discharge documentation.
- Address customer complaints, escalating unresolved issues.
- Manage banking/cash processes according to procedures.
- Perform pay-point duties, including cash and card transactions.
- Handle telephonic inquiries and accurately record messages.
- Book appointments based on patient preferences.
- Assist with patient documentation and admission processes.
- Verify and update patient files for accuracy.
- Communicate outstanding balances or levies to patients.
- Monitor and manage patient waiting times.
- Ensure correct billing for all visits, including Medical Aid patients.
Skills and Qualifications:
- Education: Grade 12 or equivalent NQF 4 certificate, Higher certificate in Business Management or related.
- Work Experience: Previous experience in a hospital/clinic environment preferred, knowledge of Medical Schemes advantageous, computer literacy, SAP experience, and ME+ experience.
Knowledge:
- Thorough knowledge of general/primary care nursing theory and practice.
- Extensive knowledge of modern nursing care principles, especially in intensive care nursing.
Non-Managerial/Specialist Skills:
- Customer focus and service delivery.
- Continuous improvement mindset.
- Strong personal work ethic.
- Ability to build constructive relationships.
- Effective communication skills.
- Teamwork and technical knowledge.
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Values and Behaviors:
- Care: Professional, ethical patient care at every level.
- Truth: Open communication with honesty and integrity.
- Dignity: Acknowledgment of the uniqueness of individuals.
- Compassion: Engaging everyone with compassion.
- Participation: Willingness to work in productive partnerships and communicate effectively.
Netcare Way: Netcare’s commitment to quality care includes seven key behaviors that all staff should uphold, emphasizing respect, identity, dignity, care, compassion, appreciation, and diversity.
Application Process: Netcare is an equal opportunity employer, supporting the recruitment of people with disabilities. Interested candidates meeting the criteria are invited to email their detailed CV to [email protected]. Shortlisted candidates will be contacted.
Note:
- Reference checks for internal applicants will be conducted.
- Terms and conditions of employment align with the relevant Division.
- Candidates with disabilities should inform the employer for reasonable accommodation.
- Information provided will be processed for recruitment purposes only.
- Unsuccessful applications will be retained for 12 months unless objected to by the candidate.
- Only shortlisted candidates will be contacted; others should consider their application unsuccessful after 30 days
